Door Host - Commodore Ballroom

Live Nation Entertainment • Vancouver, BC

2d • Onsite

About The Position

The Door Host will have the opportunity to be part of a very special team at one of Canada’s most iconic live music venues, the Commodore Ballroom. Located in the heart of downtown Vancouver, the Commodore Ballroom has been a cornerstone of the city’s entertainment scene since 1929, hosting legendary artists and unforgettable live events. With a capacity of approximately 1,000 guests and a diverse calendar of concerts and special events, the Commodore offers a unique and historic atmosphere for both fans and staff. If you are ready to be part of Vancouver’s most memorable live music experiences, this role might be for you!

Requirements

• Strong attention to detail and customer service skills.
• Kind, positive, and helpful with a reliable and passionate attitude.
• Can take directions and work calmly and effectively under pressure.
• Possess a strong work ethic with a high sense of responsibility in an ever-changing environment.
• Can work independently and within a team to juggle multiple prioritized tasks.
• Must be able to work evenings, weekends and holidays as required.

Nice To Haves

• Experience in a hospitality environment is an asset, but not a must.

Responsibilities

• Greet arriving guests and provide information regarding showtimes, venue amenities, events.
• Verify government-issued photo identification to ensure all guests meet the venue's 19+ age requirement and comply with liquor licensing regulations.
• Assess guest safety upon entry and throughout events, identifying signs of intoxication, impairment, or other concerns that may impact the safety and enjoyment of guests and staff.
• Escalate concerns to Security or Management as required.
• Scan and validate tickets using venue ticketing equipment and procedures, ensuring guests are admitted efficiently and accurately.
• Assist guests requiring accessibility accommodations to ensure a safe, comfortable, and inclusive experience.
• Provide clear direction to various venue areas including seating sections, bars, washrooms, merchandise activations, and exits.
• Proactively identify and respond to guest needs while maintaining awareness of activity throughout the venue.
• Communicate guest concerns, incidents, or situations requiring escalation to management promptly and professionally.
• Monitor assigned areas and guest conduct to help maintain a safe, welcoming, and service-focused environment.
• Follow all venue safety protocols and emergency procedures, including evacuation processes and exit awareness.
• Support overall venue operations and assist with additional duties as required.

Benefits

• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Perks like Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed