Box Office Attendant

Algonquin Students' Association•Ottawa, ON

2d•Onsite

About The Position

The Box Office Attendant will ensure effective and professional delivery of the box office operations at the Algonquin Commons Theatre and other venues for all Algonquin Students’ Association (SA) operations. As an ambassador for the SA, the Box Office Attendant will be polite, personable, outgoing, and able to work as part of a team. The Box Office Attendant will need to always ensure a high level of customer service, and their responsibilities will focus on the day-to-day delivery of professional and reliable customer transactions. This will include, but is not limited to, building relationships with client groups & customers to provide the highest level of customer satisfaction, working alongside clients to ensure their event needs are met, and providing customers with timely and accurate event details.

Requirements

A Post-Secondary education (diploma/degree) in a related field
Previous experience working in a box office
Cash & point of sales experience
Excellent customer service skills & strong interpersonal skills
Ability to conduct cash transactions comfortably & accurately
Ability to learn quickly and adapt
Ability to successfully work in a team environment, as well as independently with limited supervision
Ability to assist with planning, implementing, and monitoring several projects at a time
Ability to handle fast paced environment with many disruptions
Ability to perform while remaining on your feet for long periods of time
Demonstrate organizational & scheduling skills (including multi-tasking)
Excellent computer skills; excel, data entry, website management, social media
Availability to work non-traditional shifts, focusing on evenings and weekends

Nice To Haves

Experience in other areas of Theatre Production
Bilingualism (English & French)
Valid First Aid & CPR Certificate

Responsibilities

Assist with the response of staff and client requests for information courteously and in a timely manner
Communicate and meet with clients to ensure ticketing details are clear
Track all outgoing and incoming ticket stock
Liaise with the Theatre’s ticketing platform providers
Process and track ticket sales, refunds, guest lists, comps, and exchanges
Complete post-show ticket settlement forms to account for final ticket sales
Handle and reconcile daily cash, debit, & credit card transactions
Process Rental Invoice payments and Event Rental deposits
Assist with building and maintaining of ticketing events and event web pages (including linking social media sites to ticketing platforms, & updating the internal booking system)
Review all marketing material and event announcement information, and maintain all relevant marketing materials and posters (physical and digital)
Troubleshoot any ticket scanner issues that arise
Assist with day-to-day marketing tasks
Train part-time box office staff
Maintain the Box Office procedures manuals (inclusive of all platforms and equipment)
Stay current on industry trends to help increase event ticket sales
Ensure the cleanliness of the box office area, and that all equipment and supplies are stocked and up to date
Maintain and update all Box Office forms (Pre-Box and Complimentary Tracking Journal, Hearing Assist form, etc.)
Other duties as assigned