Seasonal Box Office Attendant

Marriott•Phoenix, AZ

About The Position

The Box Office Attendant sells theater tickets by phone and in person, processes payments, and handles receipts, refunds, credits, and change. The attendant manages the box office bank, including collecting and securing it, balancing daily transactions, and preparing deposits. The role also answers customer questions, shares information about theater policies, procedures, prices, and specials, enters ticket orders, monitors supplies, and serves as a bank-balance witness for other attendants. The attendant follows safety and security procedures, protects guest and coworker privacy, and provides courteous service in accordance with company standards. The role requires communicating professionally, preparing and reviewing written documents accurately, answering telephones appropriately, maintaining positive working relationships, and supporting team goals. Other reasonable duties may be assigned by Supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Sell theater tickets over the phone and in person at the box office window.
Receive ticket payments and issue receipts, refunds, credits, or change.
Pick up and drop off the bank at the beginning and end of the shift, secure it in a safe deposit box, balance daily work, and prepare receipts and daily deposits.
Answer customer questions and provide information about theater policies and procedures, ticket prices, and specials.
Establish or identify ticket prices and tabulate bills.
Enter mail-in and phone-in ticket orders into the computer.
Alert appropriate box office personnel when supplies are low and inventory supplies needed for box office transactions.
Serve as a bank-balance witness for other box office attendants.
Follow company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to a manager.
Protect the privacy and security of guests and coworkers.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships and support the team in reaching common goals.
Perform other reasonable job duties as requested by Supervisors.