Box Office Associate (Part Time, Weekends)

Children's Theatre of Charlotte • Charlotte, NC

8d • Onsite

About The Position

As our Box Office Associate, you're often the first face patrons see and the first voice they hear on the phone, which makes you a key part of the magic before the show even begins. We're looking for enthusiastic, motivated, personable, customer-centric people to join our Front of House team. Candidates must be available to work most weekends — performances typically run daytime on Saturdays and Sundays, with occasional Friday evenings. Hours and days may vary, with some flexibility, and you can generally expect no more than 10-15 hours per week. There are also opportunities to pick up occasional weekday hours during key points in the season.

Requirements

• Must be available to work most weekends (performances typically run daytime on Saturdays and Sundays, with occasional Friday evenings).
• Comfortable navigating a variety of apps and digital tools, including ticketing/CRM systems and MS Office or Google Workspace.
• Excited about connecting our community to Theatre for Young Audiences.
• Lead with kindness, equity, cultural awareness, and sensitivity.

Nice To Haves

• Experience with a CRM or ticketing software.
• Multilingual or bilingual.

Responsibilities

• Engage with customers in person, by phone, and by email to provide top-notch service.
• Process orders, exchanges, and refunds for productions, classes, and camps using the AudienceView ticketing system.
• Help manage Will Call during performance times.
• Assist with various administrative tasks under the direction of the Customer Experience Manager.
• Keep House Managers in the loop on special patron needs (like wheelchair accommodations), ticketing issues, and seats sold per performance.

Benefits

• Complimentary tickets (when available) to shows during the season.
• A schedule that works with you — we do our best to be flexible around your availability.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed