Part-Time Box Office Associate - Temporary

Seventh Regiment Armory Conservancy Inc•New York, NY

7d•$0 - $19•Onsite

About The Position

Park Avenue Armory is seeking a Part-Time Box Office Associate for a temporary position. This role involves selling tickets in-person and over the phone using the Tessitura system, serving as an ambassador for the Armory by answering questions about productions, and providing exceptional customer service. The ideal candidate is an excellent communicator, an enthusiastic team player, takes initiative, and excels in a fast-paced, dynamic environment. This is a fully on-site position requiring regular evening and weekend availability.

Requirements

Must have evening and weekend availability from September 8 through October 23, 2026
Must be available to work approximately 10-20 hours/week
Excellent verbal communication skills and exceptional customer service skills, with a strong interest in performing and visual arts
An enthusiastic attitude, with the ability to take initiative and excel in a fast-paced environment
Troubleshooting and problem-solving skills
Attention to detail and data entry experience
Proficiency in the Microsoft Office suite, including Outlook, Word, and Excel
Available to work a flexible schedule including late night shifts, weekends, and holidays

Nice To Haves

Experience with the Tessitura Software is preferred, but not required

Responsibilities

Sell individual tickets, subscription packages, and memberships in person and over the phone using the Tessitura ticketing system
Deliver an exceptional guest experience by welcoming patrons to the Armory in a warm, professional, and engaging manner
Serve as a knowledgeable ambassador for the Armory by communicating information about past, current, and upcoming exhibitions, performances, and public programs
Accurately process cash, credit card, and other payment transactions, and reconcile receipts at the end of each shift
Coordinate will-call ticket distribution and assist patrons with ticket reprinting and troubleshooting
Respond promptly and professionally to ticket buyers' inquiries, concerns, and feedback via phone, email, and in person, resolving issues with a customer-first approach
Assist in managing standby line for tickets to sold-out productions
Promote Armory membership by engaging patrons in conversations about membership opportunities, benefits, and exclusive offerings
Process new memberships, renewals, ticket exchanges, and refunds accurately and in accordance with organizational policies and procedures
Maintain a thorough understanding of Box Office policies, procedures, pricing, promotions, and ticketing best practices
Collaborate with colleagues across departments to support performances, exhibitions, and special events while contributing to the smooth operation of the Box Office
Assist with high-volume on-sale events and performance-day operations while maintaining accuracy under pressure
Support accessibility and patron accommodation requests in collaboration with Front of House staff
Complete ticket exchanges and refunds
Perform other Box Office duties as needed and assigned