Box Office Associate

The Children's Museum Houston•Houston, TX

4d•Onsite

About The Position

The Children’s Museum Houston is seeking a Box Office Associate to ensure the smooth day-to-day operations of the Museum Box Office. This role involves providing excellent customer service to all visitors, managing daily ticket sales, reconciling individual cash drawers, accurately reporting financial and attendance information, and assisting with various functions and events. The museum is dedicated to transforming communities through innovative, child-centered learning and has been a leader in early childhood education for over four decades, serving over 900,000 participants annually. They operate with core values of Kindness, Respect, Collaboration, Integrity, Autonomy, and Critical Thinking, and are committed to fostering an environment of diversity, equity, and inclusion.

Requirements

High School diploma required.
Previous box office experience is a plus.
Computer skills are a plus.
Customer service oriented.
Organized and detail-oriented.
Ability to work independently.
Must be able to work weekends and evenings.
Ability to commit to no less than 15 and no more than 30 hours a week.

Nice To Haves

Associate degree preferred.
Bi-lingual preferred (Spanish).
Ability to supervise others.

Responsibilities

Provide customer service to visitors, answering questions and solving problems.
Conduct sales of museum admission tickets, as well as tickets to special events and performances.
Reconcile individual cash drawers daily and submit to the Admissions Supervisor for final approval.
Promote the sale of museum memberships and other special programs.
Assist with cross-training of other staff members in the box office as needed.
Help maintain the organization of the box office area.
Request supplies from the box office supervisor as needed.
Input membership information into the membership database and assist the membership department with mailings and events as needed.