Box Office Attendant
About The Position
The Asbury Ocean Club is a unique hospitality venue offering a collection of residential homes, a Beach Club, a boutique hotel, and amenities. It blends intimacy and grandeur with 54 guest rooms featuring magical views, soaring ceilings, and private balconies. The Asbury serves as a social hub, merging Asbury Park's history, present, and future with vibrant bars, a rooftop lounge, an outdoor movie theater, and a lobby bar. Sage Hospitality Group, the employer, seeks innovative leaders passionate about hospitality and enriching lives. They foster a culture of bold individuality, offering opportunities for growth and personal fulfillment.
Requirements
- High school education or equivalent.
- Excellent customer service and communication skills.
- Ability to follow verbal and written instruction.
- Ability to communicate both verbally and in writing in English.
- High energy level and positive attitude.
- Reliability, honesty, and integrity.
- Maintain a professional appearance.
- Ability to work a flexible schedule and late hours when necessary.
- Ability to report to work on time and on a regular basis.
- Ability to work outside for long periods of time.
Nice To Haves
- Previous experience in a similar position.
Responsibilities
- Assist patrons with ticket distribution and provide general information about the venue or event.
- Provide direct support to the Box Office Manager and cover various tasks as needed.
- Scan every ticket into the building, ensuring guests can access their tickets.
- Work with security to keep doors secured and the venue entrance safe.
- Assist the tour in setting up/counting merchandise, and selling merchandise throughout the night.
- Break down/count merchandise and settle with the tour on merch cuts.
- Assist customers with using ticketing software and ticket purchases via cash or credit card.
- Follow cash handling inventory procedures.
- Assist with will call and guest list management, checking identification, and distributing tickets.
- Resolve issues as they arise and escalate concerns to management.
- Answer telephone inquiries and voicemails, providing guidance related to the venue or event information.
- Reconcile sales and will call receipts, and assist with show settlement.
- Greet customers with a positive and friendly demeanor.
- Resolve customer concerns by providing superior customer service and escalating to management when needed.
- Provide up-selling opportunities to similar events.
- Contribute to the team dynamic by assisting coworkers, maintaining cleanliness, and fostering a positive work environment.
- Operate the ticket scanner/AXS application and support guests in retrieving tickets.
- Direct any issues to the Box Office.
- Support security in keeping front doors secured.
- Follow rules on guest lists/wristbands/photo passes/artist passes.
- Assist the tour with setting up/counting in artist merchandise.
- Set up merchandise when necessary.
- Sell artist merchandise to guests, following procedures for payments.
- Assist with breaking down/settling with the tour on merchandise sold, and taking merch cuts when applicable.
- Act in accordance with all local, state & governmental codes and laws.
- Maintain the highest standards of health, sanitation, and cleanliness.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
