Asst Mgr Bowling Ctr

Viejas Casino & Resort•Matkwatay, CA

About The Position

The Bowling Center Assistant Manager assists the Bowling Center Manager and VOC management team with department operations and staff leadership. The role includes managing, scheduling, training, coaching, and counseling team members; documenting disciplinary issues; addressing staff concerns; and monitoring performance objectives. The Assistant Manager also supports guest service, food and beverage operations, cash controls, recordkeeping, ordering, safety, and daily communications. The position requires a flexible schedule, including evenings, weekends, and holidays.

Requirements

High school diploma or GED.
Current Alcohol Beverage Service certifications.
Food Handler’s Certificate.
California Responsible Beverage Service Training and Certification required upon hire.
Three or more years of related experience.
Strong verbal, written, and interpersonal communication skills.
Working knowledge of Microsoft Office, Word, and Excel.
Organized, self-motivated, goal-oriented, and values teamwork.
Excellent guest service skills.
Ability to multitask and work in a fast-paced, high-stress environment.
Dependable, timely, and attentive to detail.
Ability to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Nice To Haves

Supervisory or leadership experience preferred.

Responsibilities

Assist the Bowling Center Manager and VOC management team with managing, scheduling, training, coaching, counseling, and documenting disciplinary issues for staff.
Provide departmental leadership, address team member issues, and monitor and give feedback on performance objectives.
Build customer relationships, solicit feedback, resolve complaints, and ensure prompt, efficient, courteous service.
Perform Bowling Center Staff duties as needed, including cash handling, registration desk coverage, lane assignments, and bar or kitchen coverage.
Maintain food and beverage controls and current Food Handlers certification.
Order food and beverage products through Lawson and other channels; communicate needs for bowling and operational supplies to VOC management.
Provide staff schedules two weeks in advance.
Maintain the control sheet log book and note cash variances by team member.
Maintain monthly files of POS shift reset reports and credit card receipts.
Build personable relationships with guests to support a welcoming atmosphere and Viejas guest service standards.
Keep informed about current marketing promotions and special events and ensure team members are aware of them.
Conduct daily V brief meetings.
Follow company and department policies, procedures, operating guidelines, hygiene standards, and safety standards; maintain a clean, safe, hazard-free work environment.
Report on team member time and attendance and time-off requests; plan, assign, and direct work; reward and discipline team members; and address complaints and resolve problems.
Perform other duties as assigned.