Boutique Manager

Richemont • Miami, FL

2d

About The Position

A. Lange & Söhne is seeking an entrepreneurial Boutique Manager to take ownership of boutique business performance and operations. The manager ensures boutique budgets and sales goals are achieved, delivers a high-quality client sales presentation and service, and supports all sales-floor functions. The role includes developing client portfolios, driving sales, overseeing daily operations, maintaining brand standards, and leading the boutique team.

Requirements

• Bachelor’s degree.
• At least 6 years of prior experience in luxury retail management and boutique operations, including direct reports.
• A can-do attitude and understanding of luxury retail sales-floor operations.
• Critical-thinking and solution-oriented skills.
• Initiative, conscientiousness, and thorough follow-through on responsibilities.
• Flexibility and adaptability in work responsibilities.
• Availability to work days, nights, weekends, holidays, and store openings and closings to meet business needs.
• Strong verbal, written, and organizational skills.
• Team-player spirit and ability to work effectively within a group or team.
• Proficiency with MS Office; expertise in Excel is required.
• Ability to lift up to 40 pounds.

Nice To Haves

• Proficiency with SAP.
• A secondary language.

Responsibilities

• Achieve and exceed individual sales goals, each team member’s sales goals, and overall boutique KPIs.
• Drive sales and customer service to consistently achieve or exceed sales targets and KPIs.
• Maintain strong knowledge of boutique business and identify opportunities for proactive, effective sales strategies.
• Partner with management to develop client strategies that build long-term relationships and increase business opportunities.
• Anticipate business needs and activate plans to minimize disruptions.
• Enforce and adhere to Richemont Group and A. Lange & Söhne operational and audit policies and procedures.
• Ensure the boutique is maintained to brand standards.
• Manage day-to-day back-of-house operations.
• Lead hiring and recruiting; motivate, support, and retain talent; and foster cohesive teamwork.
• Build a high-performing team through strategic talent evaluation and planning.
• Assist with sales data and performance reporting as needed.
• Manage daily boutique opening and closing and ensure adequate business coverage.
• Assist with special projects as needed.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager