Boutique Fitness Studio Supervisor - Spokane, WA

Orangetheory•Spokane, WA

23h•Onsite

About The Position

The Studio Supervisor is a key leadership role responsible for participating in – and overseeing - the daily operations of our fitness studio, ensuring an exceptional member experience, and providing leadership and direction to the sales and fitness coaching team. You will be an operational leader, ensuring consistency, accountability, and engagement across the team. Your primary goal is to support the execution of operational and membership-growth strategies developed by the studio owners. These include increasing recurring memberships, minimizing member attrition, and achieving monthly and quarterly performance targets. This role requires a solid understanding and track record of sales and operational excellence, strong organizational skills, proactive communications skills, an ability to multi-task in a fast-paced environment, and a passion for delivering exceptional and personalized customer service.

Requirements

Strong Leadership Skills with the ability to inspire, motivate, train, and keep a team accountable and focused on hitting their goals.
Excellent interpersonal, verbal, and written communication skills including professional phone etiquette, and in-person communication.
Multi-tasking capabilities with attention to detail, strong organizational skills, and the ability to manage a dynamic environment.
Strong time-management skills with ability to identify, focus, prioritize appropriately when faced with competing priorities.
Ability to work, function, and lead in a team environment.
Working proficiency with desktop, mobile, technology and utilization of cloud-based documents.

Nice To Haves

Previous supervisory experience: 2-3+ Years (Preferred)
Sales Experience: 3+ Years (Preferred)
Customer Service / Hospitality Experience: 3+ Years (Preferred)
Previous supervisory experience in hospitality, retail, fitness, or a similar role with strong sales and people leadership skills.
Associate or bachelor’s degree (Preferred) with an emphasis business, entrepreneurship, hospitality, or a related field is preferred
Health & Fitness-minded people with a passion for fitness strongly preferred.

Responsibilities

Supervise – and directly participate in - all aspects of the studio's daily operations.
Ensure proper business practices, systems, and operational processes are maintained and enforced with both team members and clients.
Oversee and maintain accurate recordkeeping for membership and financial documents and records.
Ensure the facility is exceptionally clean, maintained, operationally sound, and that all equipment and systems are functioning properly.
Provide and maintain the highest level of customer service with a hospitality approach and mindset.
Provide effective decision-making skills relative to business and customer-facing issues and needs.
Implement, help develop, and execute strategies to drive membership growth, sales, and membership retention to achieve revenue targets.
Execute lead generation, marketing strategies, and outreach initiatives that promote the health and wellness benefits our studio to increase membership sales and member retention.
Use effective business-to-business and community outreach tactics to collaborate with local businesses and community members to market and promote the studio outside of studio.
Plan, promote, and execute prospecting and member-focused events for the studio monthly – both inside and outside of the studio.
Track and report daily/weekly metrics on leads, conversions, and attrition to Owners.
Actively participate in all aspects of the daily operational needs of the studio.
Supervise, lead, and provide daily direction and oversight to team members, following pre-set playbooks and owners’ promotion plans.
Lead daily team huddles or meetings to communicate goals, review results, conduct ongoing training, reinforce service standards, and celebrate team wins.
Provide feedback, coaching, and operational support to all team members.
Monitor team performance, provide coaching and feedback, and implement performance improvement plans as needed.
Assist owners with employee training, orientations, conduct interviews, on-boarding, and process excellence.
Assist owners with communicating scheduling needs, including covering schedule of team members when not present, reporting, and conducting staff performance reviews.
Promote a collaborative, positive, professional, inclusive, supportive, and high-energy studio culture.