Boutique Assistant Manager - Saskatoon Boutique Assistant Manager - Saskatoon
About The Position
At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience. To achieve this, we live by four behaviours: We Inspire, we Care, we Act, and we iNnovate. We live a culture that is built on the principle belief that individually and collectively we can. This is a brand-new role for a Boutique Assistant Manager at our Saskatoon Boutique. As a Boutique Assistant Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.
Requirements
- 4-5 years of High-Volume Retail Management
- Demonstrated ability to prioritize and plan multiple priorities
- Strong team-building skills with a history of effective team coaching and development
- Effective time management, communication, problem-solving and analytical skills
- Passionate about coffee and sustainability
- Ability to stand for an entire working day and to repeatedly lift a maximum of 23 kgs.
Nice To Haves
- The luxury retail space is an asset
- Experience in the food or coffee space an asset
Responsibilities
- Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique
- Maximize guest frequency, sales and acquisition of new customer in the boutique
- Maximize capsule, accessories and machines sales in the boutique
- Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan
- Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives
- Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image
- Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations
- Consistently review KPIs to identify problems, concerns, and opportunities for improvements
- Support action plan creation to achieve goals
- Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety
- Monitor and manage schedules to ensure boutique operations and customer service goals are met
- Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager
- Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management
- Support stock team by performing spot checks and assisting with inventories and deliveries
Benefits
- Competitive salary 55,000$ - 60,000$/Annual + quarterly bonus
- Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
- Lifestyle spending Account
- Free coffee machine & monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- Pension plan with competitive employer contributions
- And much more!!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
