Boutique Assistant Manager - Saskatoon Boutique Assistant Manager - Saskatoon
About The Position
At Nespresso, the company aims to elevate the world of coffee to drive a positive impact and be a force for good, shaping lives and landscapes for the better by caring for one another, farmers, suppliers, and communities. The company operates by four behaviors: Inspire, Care, Act, and iNnovate, fostering a culture built on collective and individual growth. Nespresso is seeking a Boutique Assistant Manager for its Saskatoon Boutique. This is a new role focused on driving excellent results in team building, key performance indicators, and boutique operations.
Requirements
- 4-5 years of High-Volume Retail Management
- Demonstrated ability to prioritize and plan multiple priorities
- Strong team-building skills with a history of effective team coaching and development
- Effective time management, communication, problem-solving and analytical skills
- Passionate about coffee and sustainability
- Ability to stand for an entire working day and to repeatedly lift a maximum of 23 kgs
Nice To Haves
- The luxury retail space is an asset
- Experience in the food or coffee space an asset
Responsibilities
- Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique
- Maximize guest frequency, sales and acquisition of new customer in the boutique
- Maximize capsule, accessories and machines sales in the boutique
- Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan
- Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives
- Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image
- Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations
- Consistently review KPIs to identify problems, concerns, and opportunities for improvements
- Support action plan creation to achieve goals
- Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety
- Monitor and manage schedules to ensure boutique operations and customer service goals are met
- Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager
- Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management
- Support stock team by performing spot checks and assisting with inventories and deliveries
Benefits
- Competitive salary 55,000$ - 60,000$/Annual + quarterly bonus
- Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
- Lifestyle spending Account
- Free coffee machine & monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- Pension plan with competitive employer contributions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
