Assistant Boutique Manager

Richemont•New York, NY

23h•Onsite

About The Position

A brand ambassador to reflect brand image to boutique clients. Attain desired results through proactive and effective use of resources, retail and CRM tools. Prepare business analysis and action plans to achieve sales targets. Assist the boutique manager in his/her role and the Boutique’s day-to-day operations.

Requirements

Possess ‘can do’ attitude and understanding for Luxury retail sales floor operations
Bachelor’s Degree
5+ years of prior working experience in Luxury retail management, and Boutique operations with direct reports
Exhibits critical thinking skills and is strong in solution oriented
Demonstrates initiative, is conscientious and provides complete follow through on all aspects of responsibility
Must be flexible to change and adaptiveness in work responsibilities
Availability and flexibility to work: days, nights, weekends, holidays, store openings, and closings, to meet the needs of the business.
As well flexible to travel locally and internationally to support other Boutiques and events when needed
Strong verbal, written and organizational skills
Having a ‘team player’ spirit and the ability to work well within a group/team dynamic
Proficiency with MS Office software required – possess expertise in Excel.
Able to lift up to 40lbs

Nice To Haves

Proficiency with SAP preferred
Secondary language is a plus
Assist with special projects as needed.

Responsibilities

Meet personal budgets in accordance with brand retail strategy
Achieve Boutiques KPIs defined by Boutique Manager and/Retail Director
Regularly analyze and support business opportunities, confirmed sales with Boutique Manager, to further refine future sales plans
Lead sales team in building action plans to achieve Boutique’s targets through elevated Boutique client experiences, sales presentations and maintaining long-term returning client relationships
Support the Boutique Manager in exceeding boutique budgets in accordance with brand retail strategy
Lead sales team/ support the Boutique Manager with implementing HQ commercial guidelines
Support the preparation and delivery of monthly boutique meetings and follow-up actions
Analyze each boutique visit with concerned sales member and build action plan for possible conversion/retention
Act as manager-on-duty when the boutique manager is absent
Identify and share with the Boutique Manager the training needs of boutique members
Ensure monthly staff programs are planned and communicated to Boutique Manager
Responsible for supporting the Boutique Manager in integrating and training new and existing team members
Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc.)
Lead and adhere to all Richemont and Brand audit, regulations and policies
Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control
Actively ensure all measures to avoid stock discrepancies at all times
Support and lead in all monthly reporting required
Support and lead on maintenance of Boutique, front and back of house
Support and ensure the boutique team confidently delivers Lange selling ceremony
Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
Ensure accurate and genuine relationship building with customers.