Boutique Assistant Manager | International Plaza

Honey Birdette • Tampa, FL

19h • Onsite

About The Position

Honey Birdette, a luxury lifestyle brand created by women for women, offers high-end lingerie and premium bedroom accessories. The company seeks a dedicated Assistant Boutique Manager to join their team at International Plaza. This role involves joining a high-performing team that fosters a positive environment of collaboration and teamwork. The Assistant Boutique Manager will curate a red carpet shopping experience for clients, strive to meet and exceed sales expectations, and connect with customers to build ongoing clienteling opportunities. The ideal candidate is professional, polished, charismatic, energetic, positive, highly approachable, and possesses an outgoing personality. A successful Assistant Boutique Manager will deliver strong sales results by personally assisting clients and developing the team to exceed customer expectations.

Requirements

• Must have a high school degree or equivalent
• Minimum of one year of retail sales supervision experience
• Must be outgoing, energetic and charismatic
• Must have excellent communication, organizational and time management skills
• Must have excellent interpersonal skills and be able to act with integrity and business maturity
• Experience developing direct reports and creating an environment where people do their best work
• Must be able to complete sales transactions in POS register system
• Must be able to work under close supervision and comprehend detailed instruction
• Must be available to work a flexible schedule to meet the needs of the business, which include closing shifts, weekends and holiday shifts
• Must have unrestricted access to work in the U.S.
• Must be at least eighteen (18) years of age

Nice To Haves

• Previous cash handling is preferred
• Clienteling experience preferred

Responsibilities

• Provide excellent customer service to all customers
• Support Team in building an effective clienteling program and grow IG followers
• Lead Team to deliver weekly sales goals in toys, bondage, lingerie
• Seek to understand Customer issues, expectations and needs; take an innovative approach to anticipate and act with urgency
• Ensure Customer complaints managed via the Customer complaint policy and improvement plans implemented
• Deliver on commitments made to internal and external Customers upholding integrity
• Support all Boutique events to ensure creation of a positive Customer experience
• Provide targeted coaching and feedback to ensure company benchmarks are achieved and Team are continually improving
• Uphold a culture of feedback to constantly enhance and keep the Team motivated to perform and develop within the Boutique
• Create a safe work environment and exercising duty of care to protect others which includes submitting incident reports via The Hive
• Support the Boutique Manager in ensuring Teams are compliant with necessary administrative functions such as store operations, visual merchandising, sales generation and team development
• Support Boutique Manager by ensuring the Team follows scheduling expectations and meets state and federal employment laws and regulations
• Participate in the performance management cycle with the Team
• Ensure presentation is always immaculate through implementing policies, procedures and relevant tools to support superior Boutique standards that will in turn support exceptional Customer experiences
• Assist in controlling store financial losses through upholding inventory policies, procedures and action plans as required
• Understanding and communicating business directives, marketing campaigns, sale set ups and operational changes
• Uphold a high expectation of 48-hour response time on all emails, ensuring all Boutiques respond urgently with all action required from Leadership Team and Customer Support Team
• Ensure banking and Customer orders are completed in a timely manner in line with company expectations
• Undertaking other duties as required to ensure the smooth running of the boutique

Benefits

• Competitive medical, dental, vision insurance plans with FSA and Dependent Care FSA options
• Generous and Parental Leave Policy with eligibility extended to all parents regardless of gender or primary/secondary caregiver status
• Pet Insurance for those who need it too!
• Employee Assistance Program
• Pre-tax Transportation/Commuter Benefits options
• Paid Time Off
• Generous product discount!
• Employee Resource Groups
• 401K program with Company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED