Boutique - Boutique Operations Manager

Hotels and Resorts of Halekulani•Honolulu, HI

20h

About The Position

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service." Oversees and directs the daily operations of the Halekulani Boutique, Halekulani Bakery Retail Section, and Halepuna Retail Corner to achieve excellence in service, sales performance, and brand presentation. This role ensures an exceptional luxury guest experience while maintaining operational efficiency, inventory integrity, and visual merchandising standards. The Manager partners closely with the Boutique Director and external retail consultants to support merchandise strategy, assortment planning, and performance optimization aligned with brand identity and financial objectives. The position provides hands-on leadership by supervising, coaching, and developing a high-performing retail team, promoting a culture of accountability, service excellence, and continuous improvement. The Manager is also responsible for staffing, labor controls, inventory accuracy, loss prevention practices, and compliance with company policies and brand standards.

Requirements

Minimum three (3) years retail sales and/or customer service experience.
Minimum two (2) years managerial or supervisory experience.
High school diploma or equivalent vocational training certificate.
Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.
Liquor Commission Card
Ability to anticipate guest needs; respond promptly and acknowledge all guests.
Ensure familiarity with all hotel services and features.
Must be able to work without daily supervision. Must be highly organized, detail oriented, and can multitask.
Ability to always maintain positive customer and employee relations.
Ability to operate a point-of-sale system operation and manual procedures.
Knowledge in inventory taking and reconciliation.
Ability to resolve complaints and ensure customer and employee satisfaction.
Ability to work with others independently in a positive manner.
Must exhibit a poised and professional image
Able to effectively communicate verbally and in writing
Proficient in Microsoft Word and Excel, and POS.
Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations.
Requires the ability to read and perform mathematical calculations.
Requires concentration, alertness and attention to detail.
Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor.
Must be able to work collaboratively with other team members.

Responsibilities

Collaborate with the Boutique Director and external retail consultant to support merchandise selection, assortment planning, and seasonal buying strategies.
Place and manage vendor orders by accurately entering purchase information into the RetailPro system and preparing purchase orders.
Implement and maintain visual merchandising standards to ensure brand consistency and an engaging in-store presentation.
Maintain accurate POS and system records by updating product, pricing, and inventory information as needed.
Coordinate and process merchandise transfers between departments, ensuring accurate tracking and timely execution.
Deliver exceptional customer service by proactively assisting guests and effectively resolving concerns or issues.
Maintain boutique appearance and organization by ensuring cleanliness, visual order, and a well-organized sales floor at all times.
Analyze sales trends and performance data to provide recommendations that optimize product mix and assortment.
Monitor overall boutique performance, including sales results, inventory levels, shrink prevention, and operational efficiency.
Identify pricing discrepancies and take prompt corrective action to ensure accuracy and compliance.
Coordinate monthly physical inventories with Boutique Clerks and reconcile month-end inventory counts within the POS system.
Prepare and distribute basic sales, inventory, and performance reports to support management decision-making.
Oversee shrink control efforts, including monitoring cash overages, shortages, and adherence to loss prevention procedures.
Submit month-end inventory reports and all related documentation to the Assistant Controller in a timely and accurate manner.
Partner with Accounts Payable to ensure vendor invoices are reviewed and paid promptly.
Provide a monthly report of the top ten selling items to the Boutique Director and external retail consultant.
Ensure compliance with company policies and brand standards, and consistently uphold the Hotel’s Service Standards and Vision Statement through staff performance and daily operations.
Supervise, coach, and motivate team members by providing ongoing training, regular performance feedback, and development opportunities, while fostering a positive, engaged, and service-focused team culture.
Manage staffing and labor controls by overseeing payroll, creating and maintaining schedules, and adjusting shifts as needed to meet operational needs and targeted labor percentages.
Perform all other duties as may be required or assigned.