Assistant Manager Massage Boutique

The NOW Burlingame•Burlingame, CA

7d•$24 - $26

About The Position

The NOW is a modern massage boutique founded on the belief that self-care is essential, not a luxury. Designed as an oasis from today’s fast-paced, digital world, The NOW offers high-quality, affordable massage services in a thoughtfully curated environment. Since launching in 2015, The NOW has grown into a nationally recognized wellness destination, with locations across the country and continued expansion ahead. Position Overview The Assistant Manager / Experience Guide Supervisor plays a key role in leading the front-of-house team and ensuring seamless day-to-day operations of the boutique. This role focuses on front desk team leadership, staff scheduling, and operational excellence to deliver a consistently elevated guest experience. Reporting to the General Manager, this individual acts as a coach, organizer, and culture carrier for the Experience Guide team. The hours are flexible, totaling 25-35 hours per week, and include some evening and weekend shifts to cover when the General Manager is not there.

Requirements

Proven experience in a supervisory or team leadership role
Strong organizational and scheduling skills with attention to detail
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and interpersonal skills
Ability to work weekends
Passion for hospitality, wellness, and delivering exceptional guest experiences

Responsibilities

Team Leadership & Development
Lead, mentor, and support the Experience Guide team, fostering a positive, professional, and inclusive work environment
Train and onboard new hires; provide ongoing coaching and performance feedback
Assist in recruiting, interviewing, and retaining top talent
Serve as the primary liaison between Experience Guides, Massage Therapists, and the GM
Support team meetings, trainings, and communications
Scheduling & Staffing
Own the scheduling process for Experience Guides, including time-off requests and shift coverage
Ensure schedules are optimized for business needs and distributed on time
Proactively adjust staffing levels based on seasonality, demand, and team availability
Step in to provide coverage when needed
Operations & Guest Experience
Oversee daily front-of-house operations to ensure a seamless and elevated guest experience
Maintain boutique standards for cleanliness, organization, and presentation
Support group bookings and respond to guest inquiries
Partner with the General Manager to resolve guest concerns and ensure service recovery
Administrative & Inventory Management
Manage transactional follow-up and ensure accuracy in reporting
Maintain and update operational documents, procedures, and systems
Oversee retail and back-of-house inventory; support quarterly inventory audits
Assist in forecasting inventory, staffing, and operational needs
Communication & Culture
Act as a brand ambassador, modeling professionalism, accountability, and reliability
Communicate updates, promotions, and new offerings clearly to the team
Collaborate with GM and owners to identify opportunities for operational improvement
Uphold company policies and ensure a workplace free from discrimination, harassment, and retaliation