Boutique Manager | Chicago

Credo•Chicago, IL

About The Position

The ideal Boutique Manager is inspirational, passionate, and committed to leading a team of Clean Beauty Experts, Leads, and Assistant Boutique Managers who will work to ensure operational excellence and an exceptional guest experience. This is your chance to lead a productive and dedicated team that exemplifies the mission and values that Credo Beauty is recognized for. You will elevate the standard of the guest experience in your local market by focusing on performance, people, and processes. As a team you will work to continuously elevate Credo Beauty’s exceptional reputation as the go-to destination for clean beauty. You’ll enjoy working with our diverse teams and leaders, who care about fostering an environment of development, creativity and authenticity.

Requirements

3-5 years in a retail leadership position (Assistant Boutique Manager or Boutique management).
Strong and empathetic leadership presence and confident approach to business acumen.
Excellent organizational, analytical and management skills.
Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help their team succeed.
A talent for drawing in, recognizing, and motivating individuals.
Excellent emotional intelligence, resilience, communication, and team-building abilities.
Flexible availability to workdays/early evenings, weekends and holidays.
Previous experience with POS systems & payment systems.
Ability to think on your feet and react quickly to store needs.
Act with integrity in words and actions while consistently demonstrating care and compassion.
Efficiency in Microsoft 360, Microsoft Suite, and using company hardware (iPads, PC/Mac laptop).
The ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk on the sales floor for an entire shift, work in a fragrance filled environment & apply cosmetic products during demonstrations.

Nice To Haves

Guest management skills and guest service experience in beauty retail stores is a plus.

Responsibilities

Conduct annual performance reviews to assess training needs and discuss progress with team members.
Prioritize people development by arranging ongoing one-to-one time with direct reports to review sales results, opportunities, and provide well rounded performance feedback.
Strive to foster an environment where mutual feedback is encouraged.
Provide 30-60-90-day review to all new hires.
Conduct regular 1:1 meeting with staff providing well-rounded performance feedback.
Partner with the human resources team to source, hire and retain a diverse team of top talent.
Equip direct reports to understand and follow company policies and guidelines.
Partner with the internal education department (EDU) on training, product resources and KPI metrics.
Ensure clear and consistent communication with your manager regarding store updates, successes, challenges and matters of importance.
Communicate directly with store vendors, cross functional partners and sales representatives.
Operate Credo Live to support our online clientele.
Develop business strategies to grow the guest database, increase store traffic and optimize sales.
Meet sales goals by training, motivating, mentoring, and providing feedback to the sales team.
Forecast payroll to ensure associates can maximize productivity and workload.
Partner with marketing to propose and execute innovative ideas to increase brand awareness.
Maintain store visual standards in accordance with Credo Beauty’s merchandising guidelines.
Oversee all store maintenance in partnership with retail operations.
Manage and resolve all issues that arise from our guests (complaints, grievances, etc.)
Manage store inventory levels, record discrepancies, returns and shrink with accuracy.
Train store team to understand and adhere to guidelines for store safety, incident reports, OSHA, and emergency action plans.
Ensure all employees are following store standards and operating procedures, including workplace safety, inventory control and loss prevention.
Understand key metrics for assessing engagement (turnover/promotion trends) and regularly review progress and action plans.
Identify challenges and meet them with thoughtful and meaningful solutions.
Act as a champion of change with brand, corporate, and transformational initiatives.
Find creative ways to enhance the guest experience, associate engagement and overall store performance.