BottleDrop Customer Care Associate - Hermiston RC 717

OREGON BEVERAGE RECYCLING COOPERATIVE • Hermiston, OR

6d • Onsite

About The Position

The Customer Care Associate (CCA) is a redemption center employee positioned outside the site to greet and engage customers and ensure the exterior meets company standards. The role involves explaining redemption center policies and procedures, welcoming customers, and answering questions upon entry. The associate is responsible for maintaining the exterior’s cleanliness and safety for staff and customers, with interior monitoring and upkeep as needed. The position is based at the Hermiston RC 717 in Hermiston, Oregon, and is full-time.

Requirements

• High school diploma or GED required.
• Strong verbal and written communication skills, including the ability to communicate professionally with internal and external business partners at all levels.
• Ability to work a flexible schedule to accommodate business needs.
• Reliable transportation.
• Ability to lift and carry up to 50 pounds, stand for several hours a day, and climb ladders.

Responsibilities

• Regularly monitor assigned redemption center areas, including the parking lot, perimeter, and interior as needed.
• Maintain the appearance of the redemption center exterior and, as needed, the interior; remove garbage and organize shopping carts left on the property.
• Report irregularities, including policy violations, facility and safety hazards, and emergencies, to the site supervisor or AOS.
• Professionally and politely address and enforce policies related to daily limits, out-of-state containers, and other potential violations of the Customer Code of Conduct.
• Prepare and communicate timely, detailed incident reports.
• Educate customers about Oregon’s Bottle Bill and the BottleDrop system.
• Adhere to OSHA safety standards and OBRC policies.
• Perform other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED