BottleDrop Customer Service Associate - Tigard

OREGON BEVERAGE RECYCLING COOPERATIVE • Tigard, OR

10d • $18 - $0 • Onsite

About The Position

The BottleDrop Customer Service Associate delivers friendly, professional, and considerate customer service while maintaining the appearance of the BottleDrop Redemption Center and its surrounding area. The role helps customers use BottleDrop services and equipment, processes beverage containers and related data accurately, and safely operates and maintains Redemption Center equipment. Associates follow OSHA safety standards, OBRC policies, and required personal protective equipment practices.

Requirements

• High school diploma or GED.
• Strong verbal and written communication skills, including the ability to communicate professionally with internal and external business partners.
• Ability to work well in a team environment.
• Ability to operate manual and electric pallet jacks after training and certification.
• Ability to operate a powered floor scrubber after training and certification.
• Ability to communicate effectively and provide customers with a positive experience.
• Reliable attendance and punctuality.
• Ability to frequently lift or carry up to 30 pounds and occasionally lift or carry up to 50 pounds.
• Ability to frequently push or pull more than 50 pounds using wheeled bag racks.
• Ability to stand, walk, bend, stoop, crouch, squat, use arms, wrists, hands, and grasp; occasionally climb and balance.
• Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.
• Talking and hearing are frequently required.

Nice To Haves

• Customer service experience.
• Cash handling experience.
• Experience in a fast-paced retail environment.

Responsibilities

• Maintain the interior and exterior appearance of the facility, including sweeping, mopping, cleaning counters, machines, windows, and doors, storing supplies, and cleaning the break room and restrooms.
• Educate customers about Oregon’s Bottle Bill and the BottleDrop system.
• Assist customers with kiosks, payment slips, bags, tags, hand counts, and reverse vending machines (RVMs).
• Enforce daily limits professionally and considerately.
• Complete data entry requirements and beverage-container processing efficiently and accurately.
• Safely operate, maintain, and troubleshoot equipment and Redemption Center tools, and escalate repair issues when necessary.
• Follow OSHA Safety Standards and OBRC policies.
• Use required PPE, including safety glasses, hearing protection, and hand protection, in designated areas.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED