BottleDrop Customer Care Associate - Bend
About The Position
The Customer Care Associate (CCA) is a redemption center employee positioned outside the site to greet and engage with customers and ensure the exterior meets company standards. The role involves explaining redemption center policies and procedures, welcoming customers, and answering questions as they enter. The associate also maintains the exterior’s cleanliness and appearance to support the safety of staff and customers. The position is based at the Bend redemption center in Bend, Oregon. It is full-time, with a listed salary of $21.12 per hour. The role has no supervisory responsibilities and no travel requirement.
Requirements
- High school diploma or GED.
- Strong verbal and written communication skills, including the ability to communicate professionally with internal and external business partners at all levels.
- Ability to work a flexible schedule to accommodate business needs.
- Reliable transportation.
- Ability to lift and carry up to 50 pounds, stand for several hours a day, and climb ladders.
- Frequently lift or carry up to 30 pounds and occasionally lift or carry up to 50 pounds.
- Frequently push or pull more than 50 pounds using wheeled bag racks.
- Ability to talk and hear frequently; stand and walk; bend, stoop, crouch, or squat; use arms, wrists, hands, and grasp; and occasionally climb and balance.
- Specific vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
- Use approved hearing protection in designated areas of the redemption center.
Responsibilities
- Regularly monitor assigned redemption center property, including the parking lot, perimeter, and, as needed, the interior.
- Maintain the appearance of the exterior and, as needed, the interior, including removing garbage and organizing shopping carts left on the property.
- Report irregularities, including policy violations, facility or safety hazards, and emergencies, to the site supervisor or AOS.
- Professionally and politely engage with customers and enforce policies concerning daily limits, out-of-state containers, and other potential Customer Code of Conduct violations.
- Prepare and communicate timely, detailed incident reports.
- Educate customers about Oregon’s Bottle Bill and the BottleDrop system.
- Follow OSHA safety standards and OBRC policies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
