BottleDrop Center Supervisor - Forest Grove RC 719
About The Position
The BottleDrop Center Supervisor oversees daily operations at an assigned BottleDrop Redemption Center and supervises employees to meet business and safety demands. The role includes customer service, cash handling, equipment maintenance, loading and unloading trailers, processing materials efficiently, and maintaining a clean facility. The supervisor may open and/or close the center, supports hiring and onboarding activities, schedules the team, and communicates with other OBRC departments as needed. The position has direct supervisory responsibility and no travel is required. The work may take place indoors and outdoors in varying temperatures and conditions. The employee may be exposed to industrial equipment with moving parts, vibration, sharp objects, cleaning products, occasional odors from empty beverage containers, and noise requiring approved hearing protection.
Requirements
- High school diploma or equivalent education.
- At least 2 years of supervisory or management experience.
- Cash handling experience.
- Excellent customer service skills, including the ability to diffuse and resolve customer complaints effectively.
- Strong verbal and written communication skills, with the ability to communicate professionally with internal and external business partners at all levels.
- Ability to prioritize and manage multiple projects, meet deadlines, handle frequent changes professionally, follow through on issues in a timely manner, and maintain attention to detail and accuracy.
- Computer literacy and experience with Microsoft Office products, including Outlook, Word, and Excel.
- Ability to frequently lift or carry up to 30 pounds and occasionally lift or carry up to 50 pounds.
- Ability to frequently push or pull 50 pounds or more using wheeled bag racks.
- Ability to stand, walk, bend, stoop, crouch, squat, and use arms, wrists, hands, and grasp; occasional climbing and balancing is required.
- Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
- Talking and hearing are frequently required.
- Use approved hearing protection in designated noisy areas.
Nice To Haves
- BottleDrop experience is preferred but not required.
- Supervisory or management experience in a retail or production environment is preferred.
Responsibilities
- Oversee day-to-day operations at the assigned BottleDrop Redemption Center.
- Supervise team members to complete daily work assignments, maintain company standards, and follow company policies and procedures.
- Lead team members in providing a positive and safe environment for associates.
- Follow OSHA safety standards and OBRC policies, including requirements for personal protective equipment and Lock Out Tag Out.
- Open and/or close the BottleDrop Redemption Center.
- Assist with hiring by facilitating BottleDrop tours and interviews, and support employee onboarding and training.
- Write and distribute the team schedule.
- Educate customers about Oregon’s Bottle Bill and the BottleDrop system.
- Troubleshoot and maintain equipment, including pre-sorts, reverse vending machines, floor scrubber, pay station, kiosks, and printers.
- Ensure accurate cash handling and reconciliation.
- Approve timecards in the electronic timekeeping system.
- Escalate repair issues when necessary.
- Coordinate incoming and outgoing materials and trailers.
- Maintain supply inventory and submit monthly supply orders.
- Communicate with other OBRC departments as needed.
- Perform the functions of all team members.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
