Bookstore Floor Associate

Hanley Foundation•West Palm Beach, FL

2d•$19 - $20

About The Position

Hanley Foundation, a West Palm Beach-based nonprofit organization dedicated to eliminating addiction through prevention, advocacy, treatment, and recovery support, is launching a new Café & Bookstore experience. The Bookstore Floor Associate will help establish this welcoming destination and support the bookstore’s daily operations. Team members receive hands-on training and join an established nonprofit organization. The associate provides excellent customer service and supports customers, merchandise displays, sales transactions, inventory, and the organization and cleanliness of the retail environment. They serve as a knowledgeable and friendly resource for guests while supporting Hanley Foundation’s mission and values. The position works collaboratively with the café and bookstore team and requires strong customer service skills and attention to detail. Hours are 6:30 AM–3:00 PM.

Requirements

High school diploma or GED.
At least one year of customer service, retail, hospitality, bookstore, library, or related experience.
Willingness to undergo a background check and drug screening, as required by local law or regulations.
If in recovery, one year of continuous sobriety is required.
Strong communication and interpersonal skills, including verbal communication.
Ability to work independently and as part of a team.
Reliable attendance and punctuality.
Excellent customer service skills and a welcoming, professional demeanor.
Attention to detail and organizational skills.
Ability to handle multiple tasks in a busy environment.
Basic math skills and cash-handling accuracy.
Ability to learn product information and communicate it effectively to customers.
Positive, team-oriented approach and openness to feedback and continuous improvement.

Nice To Haves

Previous bookstore, retail, gift shop, library, museum, or café experience.
Experience operating a retail point-of-sale (POS) system.
Ability to navigate inventory databases to look up titles, verify stock, and process special orders.
Experience merchandising or stocking retail products.
Interest in books, reading, education, wellness, or community engagement.

Responsibilities

Greet customers, visitors, and staff in a friendly and professional manner and provide a welcoming shopping experience.
Help customers locate books, gifts, merchandise, and other retail items, and answer questions about products, pricing, and store policies.
Respond professionally to customer concerns and refer issues to the Café & Bookstore Manager when appropriate.
Operate the point-of-sale system and accurately process sales transactions.
Assist with opening and closing procedures as assigned.
Restock books, merchandise, and displays; keep sales areas attractive, organized, and well stocked.
Ensure merchandise is displayed neatly and according to established standards.
Assist with receiving, unpacking, pricing, and shelving merchandise.
Monitor inventory and notify the Café & Bookstore Manager when items need replenishment.
Maintain cleanliness and organization in customer-facing areas.
Help prepare the bookstore for special events, author visits, community programs, and Hanley Foundation activities.
Work collaboratively with café staff to promote a positive guest experience.
Follow cash-handling procedures and maintain transaction accuracy.
Participate in staff meetings and training opportunities.
Follow Hanley Foundation policies and procedures.