Bookstore Floor Associate

Hanley Foundation • West Palm Beach, FL

2d • Onsite

About The Position

Hanley Foundation, a West Palm Beach-based nonprofit focused on eliminating addiction through prevention, advocacy, treatment, and recovery support, is launching a Café & Bookstore experience. The Bookstore Floor Associate will support the bookstore’s daily operations and help create a welcoming, organized, and engaging retail environment for guests, staff, and visitors. The associate provides customer service, assists with merchandise and sales, and serves as a knowledgeable and friendly resource while supporting the foundation’s mission and values. The role involves close collaboration with café and bookstore staff and offers hands-on training before the bookstore opens. The stated hours are 6:30 AM–3:00 PM. The position pays $20.00 per hour.

Requirements

• High school diploma or GED.
• At least one year of customer service, retail, hospitality, bookstore, library, or related experience.
• Strong communication and interpersonal skills, including verbal communication.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• Excellent customer service skills and a welcoming, professional demeanor.
• Attention to detail and organizational skills.
• Ability to handle multiple tasks in a busy environment.
• Basic math skills and accuracy in cash handling.
• Ability to learn product information and communicate it effectively to customers.
• Positive, team-oriented approach and openness to feedback and continuous improvement.
• Willingness to undergo a background check and drug screening, in accordance with local law and regulations.
• If in recovery, one year of continuous sobriety is required.

Nice To Haves

• Previous bookstore, retail, gift shop, library, museum, or café experience.
• Experience operating a retail point-of-sale system.
• Ability to navigate inventory databases to look up titles, verify stock, and process special orders.
• Experience merchandising or stocking retail products.
• Interest in books, reading, education, wellness, or community engagement.

Responsibilities

• Greet customers, visitors, and staff professionally and provide a welcoming shopping experience.
• Help customers locate books, gifts, merchandise, and other retail items; answer questions about products, pricing, and store policies.
• Respond professionally to customer concerns and refer issues to the Café & Bookstore Manager when appropriate.
• Operate the point-of-sale system and accurately process transactions.
• Assist with opening and closing procedures as assigned.
• Restock merchandise and maintain attractive, organized, and well-stocked sales areas in accordance with display standards.
• Receive, unpack, price, and shelve merchandise.
• Monitor inventory and notify the Café & Bookstore Manager when items need replenishment.
• Maintain cleanliness and organization in customer-facing areas.
• Help prepare the bookstore for special events, author visits, community programs, and Hanley Foundation activities.
• Collaborate with café staff to promote a positive guest experience.
• Follow cash-handling procedures and maintain transaction accuracy.
• Participate in staff meetings and training opportunities.
• Follow Hanley Foundation policies and procedures.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off.
• Paid holidays.
• 401(k) and 401(k) match.
• Health savings and flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED