Bookmobile Assistant
About The Position
The Bookmobile Assistant helps connect the Arlington Heights community with library materials and services by providing reliable, friendly customer service and supporting bookmobile operations. The role includes driving library vehicles along scheduled routes to transport materials between the main library and community 24/7 hold pickup lockers, preparing materials, and assisting customers at bookmobile stops. The assistant checks materials in and out, manages holds, registers new library customers, and helps customers locate and reserve materials. They also make recommendations, introduce customers to library resources and services, and use library databases and computer systems to answer questions or connect customers with appropriate resources. This is a part-time position working 24 hours per week.
Requirements
- Previous customer service experience.
- Basic computer skills, including email and Microsoft Office, and the ability to learn new software and systems.
- A current, valid driver’s license and a driving record in good standing.
- Strong interpersonal and communication skills, with a commitment to exceptional customer service.
- Attention to detail and the ability to follow established procedures accurately.
- Positive attitude, patience, and a passion for serving the community.
- Ability to work effectively with staff and customers in alignment with Our Culture and IDEA.
- High school diploma/GED or equivalent applicable work experience.
Responsibilities
- Provide friendly, helpful service to library customers, colleagues, and community members.
- Drive library vehicles along scheduled routes to transport materials between the main library and community 24/7 hold pickup lockers.
- Help prepare materials and organize daily bookmobile operations.
- Check library materials in and out, manage holds, and register customers for library accounts.
- At bookmobile stops, help customers find and reserve materials, make recommendations, and explore library resources and services.
- Use library databases and computer systems to answer customer questions or connect them with appropriate resources.
Benefits
- Two weeks of prorated vacation, plus sick and personal time.
- Seven paid holidays.
- Participation in the Illinois Municipal Retirement Fund (IMRF) pension plan.
- Availability of a Roth/457 savings plan.
- Optional benefits such as pet insurance, legal aid, and identity theft protection.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
