Bookmobile Assistant

Arlington Heights Memorial Library • Arlington Heights, IL

10d

About The Position

The Bookmobile Assistant helps connect the Arlington Heights community with library materials and services by providing friendly, reliable customer service and supporting daily bookmobile operations. The role drives library vehicles on scheduled routes to transport materials between the main library and 24/7 hold pickup lockers at community locations.

The assistant prepares materials, organizes operations, checks materials in and out, manages holds, and registers customers for library accounts. At bookmobile stops, the assistant helps customers find and reserve materials, makes recommendations, and introduces them to library resources and services. The role also uses library databases and computer systems to answer questions or direct customers to appropriate resources.

Requirements

• Previous customer service experience.
• Basic computer skills, including email and Microsoft Office, and the ability to learn new software and systems.
• A current, valid driver’s license and a driving record in good standing.
• Strong interpersonal and communication skills, with a commitment to exceptional customer service.
• Attention to detail and the ability to follow established procedures accurately.
• A positive attitude, patience, and a passion for serving the community.
• Ability to work effectively with staff and customers in alignment with Our Culture and IDEA.
• High school diploma/GED or equivalent applicable work experience.

Responsibilities

• Provide friendly, helpful service to library customers, colleagues, and community members.
• Drive library vehicles along scheduled routes to transport materials between the main library and community hold pickup lockers.
• Help prepare materials and organize daily bookmobile operations.
• Check library materials in and out and manage holds.
• Register new customers for library accounts.
• Help customers at bookmobile stops find and reserve materials, make recommendations, and explore library resources and services.
• Use library databases and computer systems to answer customer questions or connect customers with appropriate resources.

Benefits

• Two weeks of prorated vacation.
• Sick and personal time.
• Seven paid holidays.
• Participation in the Illinois Municipal Retirement Fund (IMRF) pension plan.
• Availability of a Roth/457 savings plan.
• Optional benefits such as pet insurance, legal aid, and identity theft protection.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED