Booking & Lead Recovery Specialist

Mister Sparky • Lowell, AR

6d

About The Position

Mister Sparky is seeking a Booking & Lead Recovery Specialist to support business development and after-hours service operations. The role generates service appointments through outbound calls and texts, follows up on unconverted leads, and secures appointments for electrical services. Outbound communications are with people who have previously contacted Mister Sparky; this is not a cold-calling position. The specialist also handles incoming emergency service requests and supports scheduling to help maintain technician availability.

The position calls for strong communication skills, organization, initiative, and the ability to work independently in a goal-oriented environment. The schedule is Friday through Sunday, 11:00 AM to 11:00 PM, with candidates selecting one available schedule during screening. Compensation is $15–$17 per hour, plus uncapped weekly performance bonuses; the posting states average total earning potential of $20–$25 per hour depending on individual performance.

Mister Sparky describes its mission as providing legendary customer service, improving customers’ lives, and doing the right thing. Each franchise location is independently owned and operated, and the franchisee makes hiring decisions and sets compensation and benefits.

Requirements

• Ability to remain productive and manage responsibilities independently with limited supervision.
• Strong verbal and written communication skills and confidence conducting frequent outbound calls.
• Ability to work toward performance goals and maintain consistent outreach activity.
• Ability to manage competing priorities while maintaining accurate records and follow-up.
• Dependable, customer-focused approach to communication and daily responsibilities.
• Comfort using computer systems, CRM platforms, and scheduling software.

Nice To Haves

• ServiceTitan experience.

Responsibilities

• Follow up on unbooked leads, canceled appointments, and pending estimates through outbound calls and text outreach to recover potential business.
• Contact existing members to schedule annual electrical maintenance visits.
• Identify additional service opportunities and convert customer inquiries into scheduled appointments.
• Respond to incoming after-hours and weekend emergency service calls and coordinate appropriate appointments.
• Follow established scheduling and dispatch guidelines to support technician availability and upcoming workload.
• Communicate professionally and effectively with customers throughout the booking process.
• Maintain accurate customer information, lead statuses, follow-up records, and job notes in ServiceTitan.
• Balance incoming service requests with ongoing outbound calling and follow-up responsibilities.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development
• Vision insurance
• 401(k) matching
• Performance-based bonus
• Dental insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed