Booking & Lead Recovery Specialist

Mister Sparky of Mid America•Lowell, AR

7d•$15 - $17

About The Position

Mister Sparky is seeking a Booking & Lead Recovery Specialist to support business development and after-hours service operations. The role generates service appointments through outbound calls and texts, follows up on unconverted leads, and secures appointments for electrical services. Outbound communication is with people who have previously contacted Mister Sparky; this is not a cold-calling position. The specialist also handles incoming emergency service requests and supports scheduling efforts to maintain technician availability. Success requires strong communication, organization, initiative, and the ability to work independently in a goal-oriented environment. The schedule is Friday through Sunday, 11:00 AM to 11:00 PM; candidates select one available schedule during screening. Compensation is $15.00–$17.00 per hour in base pay, plus uncapped weekly bonuses. Average total earning potential is $20.00–$25.00 per hour, depending on individual performance.

Requirements

Ability to remain productive and manage responsibilities independently with limited supervision.
Strong verbal and written communication skills, with confidence conducting frequent outbound calls.
Ability to work toward performance goals and maintain consistent outreach activity.
Ability to manage competing priorities while maintaining accurate records and follow-up.
Dependable, customer-focused approach to communication and daily responsibilities.
Comfort using computer systems, CRM platforms, and scheduling software.

Nice To Haves

ServiceTitan experience is preferred but not required.

Responsibilities

Follow up on unbooked leads, canceled appointments, and pending estimates through outbound calls and text outreach to recover potential business.
Contact existing members to schedule annual electrical maintenance visits.
Identify additional service opportunities and convert customer inquiries into scheduled appointments.
Respond to incoming after-hours and weekend emergency service calls and coordinate appropriate appointments.
Follow scheduling and dispatch guidelines to support technician availability and upcoming workload.
Communicate professionally and effectively with customers throughout the booking process.
Maintain accurate customer information, lead statuses, follow-up records, and job notes in ServiceTitan.
Balance incoming service requests with ongoing outbound calling and follow-up responsibilities.