BOND Support Administrator

Institute for Defense Analyses (IDA)•Alexandria, VA

2d•$56,254 - $90,007

About The Position

The BOND Support Administrator provides administrative, communications, and customer service support for BOND Consultant Time & Travel Operations. The role serves as a primary point of contact for consultant inquiries, coordinates intake and ticketing activities, facilitates time and travel communications, and supports the Program Admin (Travel) with operational taskers and administrative requirements. This is a 2-year term appointment with the possibility for extension.

Requirements

High school diploma or equivalent and at least five years of experience.
Detail-oriented, organized, and a team player.
Strong interpersonal skills and the ability to communicate effectively, orally and in writing, with all levels of employees.
Ability to pivot at a moment’s notice.
Understanding of government travel.
Comfort with Microsoft Suite and Concur, and familiarity with GSA, JTR, and FAR.
Successful completion of a criminal background check.
U.S. citizenship.
Ability to obtain and maintain a security clearance.

Nice To Haves

Bachelor’s degree with a communications background.

Responsibilities

Serve as a primary point of contact for consultant time and travel inquiries, providing timely, accurate, and professional responses.
Manage front-facing communications with consultants about travel procedures, service vouchers, expense reimbursements, and general administrative requirements.
Prepare and distribute travel communications, including welcome emails, Concur profile information, procedural guidance, and announcements.
Conduct time and travel briefings for consultants and internal team members.
Follow up regarding missing information, outstanding documentation, and unresolved inquiries.
Maintain consistent messaging and a high standard of customer service in consultant communications.
Escalate complex inquiries, sensitive matters, or unresolved issues to the Program Admin (Travel).
Monitor and manage the shared Time & Travel inbox, acknowledging and routing incoming submissions in a timely manner.
Review incoming Travel Requests, Service Vouchers, and Expense Reports for intake and ticket creation.
Enter and categorize submissions in ServiceNow, ensuring they are documented, classified, and routed to the responsible team member.
Monitor inquiries and tickets for items requiring follow-up or escalation, and support accurate tracking of outstanding consultant requests.
Coordinate with the Program Admin (Travel) to address intake backlogs and prioritize time-sensitive requests.
Provide administrative support to the Program Admin (Travel) in coordinating operational taskers, deadlines, and follow-up actions.
Track outstanding action items, consultant inquiries, and administrative requirements.
Liaise between the Program Admin (Travel), consultants, and internal stakeholders to facilitate communication and issue resolution.
Coordinate communications about payment status, reimbursement questions, and outstanding expense submissions.
Track and follow up on payment-related inquiries with processing or finance personnel.
Maintain and update travel-related records, including medical accommodation information, in accordance with privacy and access requirements.
Assist with preparing reports, correspondence, briefing materials, and other operational documentation.
Identify recurring consultant questions or communication gaps and recommend improvements to guidance and processes.
Perform other related administrative and operational duties as assigned.