IT Support Administrator
About The Position
MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets, including Data Centers, Telecommunications, Industrial and Aerospace and Defense. We develop innovative, cutting-edge technologies and products across the spectrum of radio frequency (RF), microwave, millimeter wave, photonics and high-speed analog technologies. Our solutions support critical network infrastructure applications like artificial intelligence, high performance computing, satellite communications, radar, unmanned aerial vehicles, medical equipment, test and measurement and advanced wireless networks. MACOM has more than 75 years of expertise in semiconductor process development, wafer fabrication, circuit design, advanced packaging, systems architecture and applications engineering. We are committed to our customers’ success. We partner with customers to help solve their most challenging problems by providing semiconductor solutions that are at the forefront of the highest power, highest frequency and/or highest data rates. Leading technologies, innovative products and driven employees. Come be a part of MACOM and help advance the next generation of connectivity infrastructure!
Requirements
- Minimum of 2 years of experience in an IT Support, Help Desk, Desktop Support, or End User Services role.
- Strong customer service mindset with excellent interpersonal and communication skills.
- Experience troubleshooting and supporting Windows 11 and macOS environments.
- Experience with endpoint imaging, deployment, and management platforms such as Microsoft Intune, SCCM/MECM, KACE, LANDesk, or similar solutions.
- Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
- Experience working with IT ticketing and service management platforms.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Self-motivated with the ability to work independently and collaboratively within a team environment.
- Strong written and verbal communication skills.
- Demonstrated adaptability, initiative, and commitment to delivering high-quality support.
- Ability to safely lift and move IT equipment, including desktop computers, monitors, printers, and related hardware.
Nice To Haves
- Microsoft 365 administration and support experience.
- Mobile device support and troubleshooting for iOS and Android platforms.
- Experience with endpoint management, mobile device management (MDM), and device compliance solutions.
- Knowledge of Active Directory, Entra ID (Azure AD), Microsoft Intune, and endpoint security best practices.
- Experience supporting Zoom, Outlook, OneDrive, SharePoint, and other collaboration technologies.
- Knowledge of asset management, hardware lifecycle processes, and inventory tracking systems.
- Familiarity with enterprise networking concepts, VPN technologies, and remote support tools.
Responsibilities
- Provide Tier 1 and Tier 2 support for desktop, laptop, mobile device, application, access, and security-related issues.
- Diagnose, troubleshoot, and resolve hardware, software, networking, and business application incidents and service requests.
- Escalate complex issues to senior technical teams and collaborate through resolution.
- Build, configure, deploy, and maintain endpoint devices using standardized imaging and provisioning processes.
- Manage and document all work through the IT service management (ITSM) ticketing platform while meeting established service level objectives.
- Deliver remote support to employees across U.S. and international office locations.
- Support Microsoft 365, collaboration tools, endpoint management solutions, and corporate applications.
- Assist with onboarding, offboarding, employee relocations, and technology refresh initiatives.
- Create, maintain, and improve technical documentation, knowledge base articles, and support procedures.
- Conduct one-on-one and small-group end-user training sessions on supported technologies and best practices.
- Manage the lifecycle of corporate IT assets, including procurement, receiving, inventory management, deployment, recovery, and disposal.
- Partner with vendors and service providers to support infrastructure, hardware, software, and telecommunications solutions.
- Participate in office technology projects, site support activities, and periodic travel as required.
Benefits
- Health, dental, and vision insurance.
- Employer-sponsored 401(k) plan.
- Paid time off.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
