IT Support and Systems Administrator

LYDIAN ENERGY • Washington, DC

5d • Onsite

About The Position

Lydian is an established energy development company specializing in the development and construction of utility-scale solar and battery energy storage system (BESS) projects in North America. Lydian owns 14 assets in development, construction or under operation, consisting of both solar and storage, which reached or are expected to reach FNTP from 2024-2028. Lydian is backed by Excelsior Energy Capital (“EEC”), a leading private equity fund manager with more than $1.5B in assets under management, that is exclusively focused on north American middle market renewables investing. Lydian’s relationship with EEC provides several critical advantages, including access to (i) a specialized team of value-add investor-operators with decades of renewables development, construction, and transaction experience and (ii) committed discretionary equity capital, strong relationships with debt and tax equity investors, and deep experience structuring tax equity and project financings. Lydian has built a team of seasoned, passionate energy infrastructure professionals with deep expertise in project development, construction, financing, and M&A. This is an opportunity to join a fully capitalized development platform that is running at full capacity, but still at an early-enough stage for you to have a real impact on company culture and commercial outcomes. The IT Support and Systems Administrator owns day-to-day end-user support and hands-on administration of Lydian's Microsoft 365 environment — Microsoft Intune and endpoint management, the Microsoft 365 admin center and Entra ID, and SharePoint Online. Based in the Washington, DC office and reporting to the Director, Information Technology, this role is the first point of contact for technology support for on-site and remote staff, owns the DC office's technology and conference-room AV, and serves as the day-to-day liaison to Lydian's managed services provider (MSP). The role exercises independent judgment on support and administration decisions while escalating architecture, security, and vendor matters to the IT Director, and contributes to active initiatives in device management, Zero Trust and SOC 2 readiness, Microsoft 365 Copilot adoption, and SharePoint content governance. Key interfaces include every internal department and leadership, the MSP, and office and AV vendors.

Requirements

• 2–5 years of IT support or systems administration experience with hands-on exposure to Microsoft 365 administration (admin center and Entra ID), Microsoft Intune / endpoint management, and/or SharePoint Online.
• Microsoft Intune and Windows Autopilot — device enrollment, compliance and configuration policies, and application deployment for Windows and mobile devices, including remote users.
• SharePoint Online administration — site and library provisioning, permissions management, metadata and taxonomy, and content migration and governance.
• Information protection and Zero Trust fundamentals — sensitivity labeling, DLP, and device and identity compliance concepts.
• Windows and macOS endpoint support fundamentals, strong general troubleshooting including remote support, and networking fundamentals (Wi-Fi, connectivity, and ISP coordination).
• Familiarity with IT ticketing / ITSM tools and a habit of clear, thorough documentation.
• A white-glove service orientation, ownership through resolution, and the ability to translate easily between non-technical colleagues and a technical MSP and IT team.
• Must have authorization to work in the United States.

Nice To Haves

• An associate or bachelor's degree in information technology, information systems, or a related field is helpful but not required; equivalent experience and demonstrated capability will be considered.
• Microsoft certifications (e.g., MS-900, MD-102, SC-900, Endpoint Administrator Associate) are a plus.
• Familiarity with and enthusiasm for Microsoft 365 Copilot; exposure to the Power Platform and Microsoft Teams Rooms / AV is a plus.
• Experience supporting a distributed workforce, a Copilot or security / compliance rollout, or working alongside an MSP is a strong plus.

Responsibilities

• Serve as the primary point of contact for technology support across Lydian — devices, accounts, access, Microsoft 365 apps, and connectivity — for DC-based and remote staff, in person and remotely.
• Triage and resolve Tier 1 / Tier 2 issues with responsive, white-glove service, and act as liaison to the MSP: log, track, escalate, and follow tickets through to resolution.
• Enroll, configure, and manage Windows and mobile devices using Microsoft Intune and Windows Autopilot; maintain compliance and configuration profiles and support application packaging and deployment.
• Administer the Microsoft 365 admin center and Microsoft Entra ID — users, groups, licensing, password resets, and MFA — plus Exchange Online, Teams, and OneDrive; monitor service health and keep configuration and documentation accurate.
• Administer SharePoint Online: site and library provisioning, permissions and access, taxonomy, metadata, and naming standards, plus ongoing migration, cleanup, hub sites, and per-project knowledge-source provisioning.
• Support Lydian's Zero Trust and compliance initiatives — MFA enforcement, device compliance, conditional access, sensitivity labels, and Data Loss Prevention — and assist with SOC 2 access reviews and evidence collection.
• Help drive Microsoft 365 Copilot adoption: support licensed users, contribute to the Copilot Champions program, and assist with prompts, training, and enablement.
• Own the technology of the Washington, DC office day to day, including the two conference rooms and Microsoft Teams Rooms / AV for hybrid and leadership meetings, and coordinate with the MSP and vendors on local network and connectivity.
• Manage device inventory, equipment setup, and onboarding / offboarding logistics, including remote provisioning and shipping of devices to distributed staff.

Benefits

• We are committed to equal-employment principles and are dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation or any other protected category or class that may be applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree