Body Shop Receptionist

Courtesy Automotive Group • Phoenix, AZ

6d • Onsite

About The Position

The Body Shop Receptionist is the first point of contact for customers visiting or calling the dealership’s collision center. This role supports the body shop team by managing customer communication, scheduling appointments, maintaining records, and helping ensure a smooth, professional experience from vehicle dropoff through delivery. The position is full-time and hourly, located in Phoenix, Arizona, with an ASAP start date. The stated pay is $18 per hour.

Requirements

• Proficiency in Microsoft Excel and comfort working with dealership management systems.
• Strong verbal and written communication skills and a customer-oriented attitude.
• Proficiency with CRM software and Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.

Nice To Haves

• Previous receptionist or customer service experience, preferably in an automotive setting.
• Bilingual Spanish/English skills.

Responsibilities

• Greet customers in person and by phone in a friendly, professional manner.
• Schedule repair appointments and coordinate with estimators, technicians, and insurance partners.
• Check customers in and out and ensure required documentation is completed accurately.
• Maintain organized records of repair orders, estimates, invoices, and customer files.
• Provide customers with timely, clear repair-status updates.
• Assist with processing payments and verifying insurance information when needed.
• Support the body shop manager and team with administrative tasks and daily workflow.
• Enter and update information in internal systems and generate reports as requested.
• Handle incoming calls, emails, and walk-in inquiries efficiently and professionally.
• Keep the reception area clean, welcoming, and well organized.

Benefits

• Paid time off (PTO).
• Employee discounts.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Company-sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed