Body Shop Receptionist

Gerry Lane Chevrolet • Baton Rouge, LA

4d

About The Position

Gerry Lane Chevrolet is seeking a Body Shop Receptionist to serve as the first point of contact for its collision center. The role greets customers, answers calls, schedules estimates and repair drop-offs, and keeps customers informed about repair status. It may also include cashiering support for Parts and Service, along with clerical assistance for managers. The position calls for professional, efficient customer service and strong organizational and multitasking skills.

Requirements

• Previous customer service, receptionist, or cashier experience is preferred.
• Strong organizational and multitasking skills.
• Comfort handling cash and processing payments accurately.
• Availability to work flexible hours on weeknights and weekends.
• Ability to communicate customers’ interests, needs, and requests to management and staff.
• Professional personal appearance.
• Clean driving record.

Nice To Haves

• Body shop, collision, or automotive dealership experience.
• Experience with Microsoft Office suite.
• Basic accounting skills and knowledge of routine accounts receivable functions.

Responsibilities

• Greet walk-in customers professionally and check them in for estimates, drop-offs, and vehicle pickups.
• Answer body shop phone lines, identify callers’ needs, and direct calls to the appropriate estimator or manager.
• Schedule estimate appointments and repair drop-offs.
• Provide customers with timely updates on repair status.
• Coordinate with insurance companies, adjusters, and rental car providers as needed.
• Open and maintain repair order files and organize customer and insurance documentation.
• Handle customer concerns diplomatically and refer them to the appropriate person for resolution.
• Assist with cashiering for other departments, including Parts and Service, when needed.
• Calculate customer bills using the dealership’s computer system.
• Receive cash, checks, and credit card payments and record amounts on repair orders or counter tickets.
• Make change accurately and issue customer receipts.
• Communicate with callers in a professional, friendly, and efficient manner, minimizing time on hold.
• Assist managers with clerical duties as needed.
• Work courteously and efficiently with customers and employees.
• Learn department structures and internal procedures to assist customers efficiently.

Benefits

• Competitive compensation
• Flexible schedules
• 401(k) with company match
• Vision insurance
• Dental insurance
• Health insurance
• Bonus incentives
• Paid training
• Great culture
• Promote from within

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed