Body Shop Receptionist

Gerry Lane Chevrolet•Baton Rouge, LA

About The Position

Gerry Lane Chevrolet is seeking a Body Shop Receptionist to serve as the first point of contact for its collision center. The role greets customers, answers phone calls, schedules estimates, and keeps customers informed about repair status. The receptionist may also assist with cashiering for other departments, including Parts and Service, as needed. Basic accounting skills and knowledge of routine accounts receivable functions are a plus. The dealership describes its goal as delivering top-notch service and value to the Baton Rouge community and creating memorable customer experiences. The position offers competitive compensation, flexible schedules, a 401(k) with company match, vision, dental and health insurance, bonus incentives, paid training, a positive culture, and opportunities for internal promotion.

Requirements

Strong customer service skills and a professional, friendly attitude.
Strong organizational and multitasking skills.
Comfort handling cash and processing payments accurately.
Ability to communicate customers’ interests, needs, and requests to management and staff.
Professional personal appearance.
Clean driving record.
Availability to work flexible hours on weeknights and weekends.

Nice To Haves

Previous customer service, receptionist, or cashier experience.
Body shop, collision, or automotive dealership experience.
Experience with Microsoft Office.
Basic accounting skills and knowledge of routine accounts receivable functions.

Responsibilities

Greet walk-in customers professionally and check them in for estimates, drop-offs, and vehicle pickups.
Answer body shop phone lines, identify callers’ needs, and direct calls to the appropriate estimator or manager.
Schedule estimate appointments and repair drop-offs.
Provide customers with timely updates on repair status.
Coordinate with insurance companies, adjusters, and rental car providers as needed.
Open and maintain repair order files and organize customer and insurance documentation.
Handle customer concerns diplomatically and refer them to the appropriate person for resolution.
Assist with cashiering for other departments, such as Parts and Service, when needed.
Calculate customer bills using the dealership’s computer system.
Receive cash, checks, and credit card payments and record amounts on repair orders and/or counter tickets.
Make change accurately and issue receipts.
Communicate with callers professionally and efficiently, aiming to minimize time spent on hold.
Assist managers with clerical duties as needed.
Work courteously and efficiently with customers and employees.
Learn department structures and internal procedures to assist customers efficiently.