Body Shop Estimator
About The Position
The Body Shop Estimator solicits body shop sales through personal and telephone contacts. The role estimates repair work, verifies estimates against insurance appraisals, and coordinates with customers, insurance companies, adjusters, and wrecker operations. Estimators follow each job from start to finish, keep customers updated during repairs, review final billing, and secure before-and-after photographs. The position also involves servicing existing accounts, seeking additional maintenance and repair business, maintaining customer and insurance records, and consulting management about industry procedures and equipment.
Requirements
- High school diploma or GED.
- At least 12 months of related work experience in a similar position; an equivalent combination of education and training may be substituted.
- Current, valid driver license and a driving record that meets the insurability guidelines of the company’s insurance carrier.
- Personal computer hardware and software knowledge and skills, including proficiency with related systems needed to perform the job.
Responsibilities
- Complete accurate estimates within 48 hours of contact.
- Verify department estimates against insurance appraiser estimates and resolve discrepancies before dispatching a job to the shop or shop foreman.
- Service existing accounts and communicate with clients to identify leads for additional business.
- Discuss the use and features of various services.
- Verify customers’ credit status before work begins.
- Visit assigned accounts to solicit maintenance and repair business.
- Communicate supplements to customers and insurance companies on the same business day they are written.
- Coordinate with insurance adjusters and wrecker operations.
- Communicate with and update customers daily via service link during the repair process.
- Follow every job from start to finish, review final billing, and secure before-and-after photographs of work performed.
- Consult with management regarding new procedures and equipment in the industry.
- Document and update customer and insurance company information on file.
- Follow other instructions and perform other duties requested by the employee’s leader.
Benefits
- Healthcare benefits
- 401(k) plan with company matching
- Employee stock purchase program
- Performance-based incentives
- Ongoing training and development
- Opportunities for professional growth
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
