Body Shop Estimator

Rush Enterprises•Irving, TX

20d

About The Position

The Body Shop Estimator solicits body shop sales through personal and telephone contacts. The role estimates repair work, supports customer and insurance communications, and follows each job from start to finish. Rush Truck Centers is a network of commercial vehicle dealerships representing truck and bus manufacturers including Peterbilt, International, Hino, Isuzu, Ford, IC Bus, and Blue Bird.

Requirements

High school diploma or GED.
At least 12 months of related work experience in a similar position; an equivalent combination of education and training may be substituted.
Current and valid driver license, with a driving record meeting the company insurance carrier’s insurability guidelines.
Personal computer hardware and software knowledge and skills, including proficiency with related systems needed to perform the job.

Responsibilities

Complete accurate estimates within 48 hours of contact.
Verify department estimates against insurance appraiser estimates and resolve discrepancies before dispatching a job to the shop or shop foreman.
Service existing accounts and communicate with clients to identify leads for additional business.
Discuss the use and features of various services.
Verify customers’ credit status before work begins.
Visit assigned accounts to solicit maintenance and repair business.
Communicate supplements to customers and insurance companies on the same business day they are written.
Coordinate with insurance adjusters and wrecker operations.
Communicate with and update customers daily via service link during repairs.
Follow each job from start to finish, review final billing, and secure before-and-after photographs of completed work.
Consult with management regarding new procedures and equipment in the industry.
Document and update customer and insurance company information on file.
Follow other instructions and perform other duties requested by the employee’s leader.