Body Shop Estimator - Continental Collision Center

CONTINENTAL AUTO GROUP•Austin, TX

1d•Onsite

About The Position

Continental Collision Center is seeking a Full-Time Body Shop Estimator to join their team in Austin, TX. This role involves writing estimates, coordinating field estimates, ensuring accurate data entry, managing customer expectations, and overseeing the repair process to meet those expectations. The ideal candidate will maintain strong relationships with insurance companies and customers, providing clear communication throughout the repair lifecycle. This position also requires collaboration with various department managers to ensure efficient repair timelines and accurate cycle times. A commitment to providing excellent customer service and achieving high CSI scores is essential.

Requirements

Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered

Nice To Haves

Personal Time Off Appointments
Sick Leave
Canceled repairs
No Shows

Responsibilities

Write estimates and coordinate field estimates for repairs
Ensure all data fields are entered correctly and complete
Determine customer expectations and monitor repair to meet those expectations
Address customer concerns immediately
Check in vehicle, take photos per insurance and CCC requirements
Apply seat and steering wheel covers
Thoroughly review repair plan after blueprint is complete
Maintain good working relationship with Insurance companies
Keep customer informed throughout repair process
Update customer a minimum of twice a week
Add notes in ProfitNet when customer is contacted or contact by customer
Ensure customer is informed of additional repairs needed
Keep continuous communication with Production Manager, Paint shop manager and Parts department to ensure current information to customer is correct
Stay on top of cycle time for repair completion
Keep Accounts Receivable updated and current
Take opportunity to up-sale when looking over vehicle with customer
Conduct final Quality Check of vehicle
Provide Excellent Customer Service at all times to achieve best CSI possible
Maintain CSI of 95% or better
Perform duties as assigned by management
Coverage for other estimators
Purge CCC1/ProfitNet on a 30 day cycle
Maintain good relationships with customers to ensure return business
Communicate with all department managers to establish good timelines for repair completion to allow cycle times to be accurate

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages
Voluntary Vision plan
Pet Insurance
Legal Shield
$200 Donation to Charity of Your Choice with Approval