Body Shop Estimator

Madison Honda•Phillipsburg, NJ

21d

About The Position

The Body Shop Estimator greets customers, assesses their needs, and provides customer service throughout the repair process. The estimator prepares accurate estimates in accordance with applicable insurance company guidelines and follows each job from the initial customer interaction through final vehicle delivery. This includes handling insurance-related communications, overseeing parts ordering, keeping customers informed, and monitoring repair quality. The employer is willing to train the right person. Body shop experience is preferred, and estimator experience is a plus. Compensation is competitive and based on experience. The employer offers comprehensive training, competitive compensation, and benefits. This is an equal opportunity employer and a drug-free workplace.

Requirements

Valid driver's license.
Positive attitude and attention to detail.
Organizational skills and basic computer and office skills.
Excellent phone and people skills.
Ability to adhere to various insurance guidelines.

Nice To Haves

Body shop experience is preferred.
Estimator experience is a plus.

Responsibilities

Schedule appointments with customers.
Work with customers and body shop technicians to identify required repair work.
Offer additional services and repairs.
Calculate the cost of replacement parts and labor needed to restore the vehicle to the condition specified by the customer.
Dispatch and maintain an organized workload.
Enter itemized estimates on repair orders and explain estimates to customers.
Keep customers informed and updated throughout repairs.
Maintain customer satisfaction scores at or above designated standards.
Follow applicable insurance guidelines and handle insurance-related communications.
Oversee parts ordering and quality-control vehicles through repairs to final delivery.
Perform other duties as assigned.