Body Shop Estimator

Lithia & Driveway • Norfolk, VA

18d • $60,000 - $85,000

About The Position

The Body Shop Estimator identifies and confirms customer concerns, inspects vehicles to estimate repair needs, and communicates between customers and technicians. The role also handles incoming calls and prepares accurate repair orders and estimates using ProfitNet ADP and the Pathways, Mitchell, and Audatex estimating systems.

This is a performance-driven position with potential annual earnings of $60,000–$85,000. Compensation may include commissions on individual sales and individual gross-profit bonuses based on manufacturer approvability. Actual pay may vary based on skills, experience, job-related knowledge, and physical location, with final compensation established through the interview process.

The employer offers a comprehensive benefits package for employees and their families. Applicants must be high school graduates or equivalent and at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• Excellent communication and time-management skills.
• Typing and basic computer skills for entering repair orders.
• Mathematical skills to calculate service costs and count change.
• Acceptable driving record and a valid driver's license in the state of residence.
• High school graduate or equivalent.
• At least 18 years old.

Responsibilities

• Identify, confirm, and offer resolutions to customer concerns.
• Inspect vehicles and estimate repair needs for customers.
• Serve as the communication link between customers and technicians.
• Answer incoming telephone calls in a friendly and professional manner.
• Write accurate repair orders and estimates using ProfitNet ADP.
• Write accurate estimates using Pathways, Mitchell, and Audatex.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED