Body Shop Estimator
About The Position
Lithia Body and Paint of Bend is hiring an Estimator to support dealership operations and customer demand. The role handles customer calls and repair intake, inspects vehicles with customers, prepares repair orders and estimates, coordinates repairs with technicians, keeps customers informed, and processes vehicle delivery and payments. Compensation consists of a base salary plus commission, with estimated annual earnings of $66,000–$90,000. The schedule is flexible and may include evenings, weekends, and holidays. Applicants must be high school graduates or equivalent and at least 18 years old. The employer is a drug-free workplace and is committed to equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Requirements
- At least 1 year of estimator experience.
- Excellent communication and time-management skills.
- Typing and basic computer skills to enter repair orders.
- Mathematical ability to calculate service costs and count change.
- Valid driver's license in the state of residence and an acceptable driving record.
- High school graduate or equivalent.
- At least 18 years old.
Responsibilities
- Answer incoming telephone calls in a friendly and professional manner according to Incoming Telephone Calls standards.
- Greet customers professionally, identify and confirm their concerns, and offer resolutions.
- Explain required work, costs, and completion timing to customers.
- Assess customer needs by conducting vehicle walk-arounds and obtain agreement for repair needs.
- Write accurate repair orders using ProfitNet and ADP systems.
- Prepare accurate estimates using CCC, Mitchell, and Audatex estimating systems.
- Maintain and update production information, notes, repair-order details, and production status.
- Provide accurate estimates that support the upfront pricing guarantee.
- Obtain customer approval to review multi-point inspection findings and associated prices, and to proceed with supplemental repairs.
- Dispatch repair orders to technicians according to department policy and cost-control methods.
- Communicate with technicians to understand required and completed repairs.
- Follow up with customers during repairs to provide status updates.
- Process cash or credit payments for services performed and promptly deliver completed vehicles to customers.
- Follow up and collect payments for supplements on accounts receivable.
Benefits
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
