Body Shop Administrative Assistant
About The Position
Bergstrom Body Shop is seeking a Full Time Body Shop Administrative Assistant to provide administrative support to the body shop team. This role involves scheduling appointments, managing repair orders, and maintaining accurate records. The assistant will communicate with guests regarding vehicle repair status and coordinate pick-up/delivery times. Responsibilities also include preparing estimates, invoices, and insurance paperwork, answering phones, directing calls, and handling guest inquiries. Coordination with technicians, parts departments, and insurance adjusters is key, as is maintaining an organized office environment and managing supplies. The role also assists with onboarding new team members and supports body shop operations with additional tasks and special projects.
Requirements
- High school diploma or equivalent
- At least 1-2 years of experience in an administrative or customer service role, preferably in an automotive or body shop environment.
- Strong organizational skills and attention to detail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced, dynamic environment.
- A positive attitude and a commitment to delivering outstanding guest service.
Nice To Haves
- Associate’s degree or relevant certification is a plus.
- Experience with shop management software is a plus.
Responsibilities
- Provide administrative support to the body shop team, including scheduling appointments, managing repair orders, and maintaining accurate records.
- Communicate with guests to keep them informed about the status of their vehicle repairs and coordinate pick-up and delivery times.
- Assist with the preparation of estimates, invoices, and insurance paperwork, ensuring all documents are accurate and processed efficiently.
- Answer phones, direct calls, and handle guest inquiries professionally and courteously.
- Coordinate with technicians, parts departments, and insurance adjusters to ensure smooth workflow and timely repairs.
- Maintain a clean and organized office environment and manage office supplies.
- Assist with additional tasks and special projects as needed to support body shop operations.
- Assist new team members with the dealership onboarding processes, including completing their I9 Section 2, system access and training, and training course enrollment.
Benefits
- Competitive compensation
- Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
- Two weeks of PTO upon start date (for FT team members)
- Discounts on vehicles, service, and parts
- 401(k) with company match for FT team members
- Paid Holidays (for FT team members)
- Wellness Program
- Free Team Member Clinic
- Free Health Coach
- Employee Assistance Program
- Employee Referral Program
- Training and opportunities for career growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
