Body Shop Administrative Assistant

BERGSTROM AUTO • Madison, WI

8d • $17 - $25 • Onsite

About The Position

Bergstrom Body Shop of Madison is seeking a Full-Time Body Shop Administrative Assistant to provide essential administrative support to the body shop team. This role involves managing daily operations, communicating with guests, and ensuring efficient workflow. The ideal candidate will be highly organized, possess excellent communication skills, and have a positive attitude towards customer service. This position is crucial for maintaining smooth operations and ensuring guest satisfaction within the body shop.

Requirements

• High school diploma or equivalent
• At least 1-2 years of experience in an administrative or customer service role, preferably in an automotive or body shop environment.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced, dynamic environment.
• A positive attitude and a commitment to delivering outstanding guest service.

Nice To Haves

• Associate’s degree or relevant certification is a plus.
• Experience with shop management software is a plus.

Responsibilities

• Provide administrative support to the body shop team, including scheduling appointments, managing repair orders, and maintaining accurate records.
• Communicate with guests to keep them informed about the status of their vehicle repairs and coordinate pick-up and delivery times.
• Assist with the preparation of estimates, invoices, and insurance paperwork, ensuring all documents are accurate and processed efficiently.
• Answer phones, direct calls, and handle guest inquiries professionally and courteously.
• Coordinate with technicians, parts departments, and insurance adjusters to ensure smooth workflow and timely repairs.
• Maintain a clean and organized office environment and manage office supplies.
• Assist with additional tasks and special projects as needed to support body shop operations.
• Assist new team members with the dealership onboarding processes, including completing their I9 Section 2, system access and training, and training course enrollment.

Benefits

• Competitive compensation
• Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
• Two weeks of PTO upon start date (for FT team members)
• Discounts on vehicles, service, and parts
• 401(k) with company match for FT team members
• Paid Holidays (for FT team members)
• Wellness Program
• Free Team Member Clinic
• Free Health Coach
• Employee Assistance Program
• Employee Referral Program
• Training and opportunities for career growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED