Administrative Assistant - Shop

Bigge Crane and Rigging•Houston, TX

1d•Onsite

About The Position

Bigge Crane and Rigging has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We’ve played a role in building some of America’s most iconic landmarks and earned a reputation for doing it right—with performance, precision, and accountability. The Administrative Assistant – Shop provides day-to-day administrative and clerical support for shop and service operations. This role maintains accurate equipment and repair records, supports mechanic timekeeping and work-order processing, coordinates purchasing and invoice documentation, and helps keep shop information current across company systems.

Requirements

High school diploma or equivalent required.
At least one to two years of office, clerical, or administrative support experience.
Proficiency with Microsoft Office, particularly Word, Excel, and Outlook.
Strong organizational skills, attention to detail, and comfort working with process-driven tasks and high volumes of documentation.
Ability to prioritize multiple assignments, learn new systems quickly, meet deadlines, and remain effective when priorities conflict or work is time-sensitive.
Clear verbal and written communication skills, a service-oriented approach, and the ability to work effectively with a range of internal and external partners.
Consistent follow-through and the ability to handle information accurately and responsibly.

Nice To Haves

Previous experience in a service, shop, fleet, equipment, or related operational environment is preferred
working knowledge of SharePoint, Egnyte, Salesforce, Concur, or similar systems is a plus.
Bilingual skills are preferred but not required.

Responsibilities

Maintain and update the Equipment Repair Status log; perform data entry and document control for service forms, inspection records, photographs, and related shop documentation.
Process on-rent and off-rent inspections and associated photographs; record arrival dates, customers, yard locations, inspection dates, and other required information.
Open, update, and close repair work orders and maintain supporting documentation in applicable company systems.
Review shop mechanics’ timecards for accurate hours and coding; correct entries as needed, route them for supervisor approval, and complete required system approvals.
Review and correct per diem and reimbursement requests in Concur, code credit-card charges, and maintain supporting documentation for shop and service expenses, as assigned.
Process parts orders for rough-terrain and crawler crane mechanics, as needed.
Create and maintain purchase orders; coordinate with shop leadership, Accounts Payable, and Procurement to support receipt, invoice matching, issue resolution, and timely vendor payment.
Compare shop or yard inventory records with internal systems and help correct discrepancies so equipment and parts information remains current.
Communicate professionally with employees, vendors, and internal departments; provide additional clerical support to the Service Manager and Shop Foreman and perform other duties as assigned.