Severe CA, OR, IL, CO

Allstate•USA - OR (Remote), OR

11d•$65,600 - $110,075•Remote

About The Position

The Represented/Litigation Adjuster handles automobile accident claims involving one or multiple vehicles, property damage and/or bodily injury, and attorney or litigation involvement. The role primarily supports claims in California, other western states and/or Illinois. Working remotely from home, the adjuster assesses coverage, liability and damages, communicates with customers and attorneys by phone, email, text and sometimes video chat, and negotiates fair injury settlements with all parties involved. The adjuster provides compassionate customer service, independently investigates claims, reviews damage and interprets policies to determine coverage. They evaluate and negotiate settlements in accordance with legal and business standards, use claim tools and settlement platforms to solve problems, and maintain timely, accurate documentation in the claims system. Candidates in Pacific, Mountain and Central time zones are preferred. The position is unavailable to residents of Alaska, Hawaii, Washington or Puerto Rico, and to California residents unless they have litigation background and three years of litigation experience. An adjuster and/or appraiser license may be required depending on the employee’s office or area. If required, the license must be obtained within 60 days of hire, with support from the hiring manager and Centralized Licensing team. The position requires a dedicated, private home workspace, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload. Allstate provides a laptop, monitors, headset, keyboard and mouse; employees eligible to work from home also receive a monthly connectivity reimbursement.

Requirements

At least 3 years of casualty represented or litigation third-party claim handling experience.
Strong communication skills, especially by phone, to establish rapport and assess claims accurately.
Ability to work independently and remotely while managing time efficiently.
Familiarity with insurance policies, coverage and liability determination.
Strong critical-thinking and problem-solving skills to evaluate and negotiate injury claims.
Knowledge of tools and platforms used for effective claims evaluation.
Ability to obtain an adjuster and/or appraiser license within 60 days of hire if required for the employee’s office or area.

Nice To Haves

Candidates in the Pacific, Mountain or Central Time Zones are preferred.

Responsibilities

Investigate automobile casualty claims involving represented or litigated third-party claims, including accidents with property damage and/or bodily injury.
Review damage and interpret insurance policies to assess coverage, liability and damages.
Communicate with customers and attorneys through phone calls, email, text messages and, at times, video chat; keep customers informed of claim progress.
Evaluate and negotiate claim settlements with customers, vendors, third-party carriers and claimants in accordance with legal and business standards.
Use critical thinking and claims tools, estimate tools, job aids and settlement platforms to evaluate claims and resolve complex situations.
Document claim work accurately and on time in the claims system, following policy agreements and protecting the company financially.
Manage claims independently and remotely while organizing tasks and time efficiently.

Benefits

Benefits package beginning on Day 1, including time off, healthcare and retirement benefits.
Competitive pay and support for continuous development and career advancement.
Flexible scheduling and a time-off policy intended to support work/life balance.
Initial and ongoing training.
401(k)/pension.
Education reimbursement.
Laptop, monitors, headset, keyboard and mouse for the technology setup.
Monthly connectivity reimbursement for employees eligible to work from home.

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