Boat Business Assistant

Bass Pro Shops • Altoona, IA

3d

About The Position

The Boat Business Assistant provides clerical support for customer purchases of boats, motors, trailers, and ATVs in a Boat Department or at a Boat Dealership. The role supports a positive customer shopping experience and assists the Business/Sales Manager, or the Boat Manager when the Business/Sales Manager is unavailable, with selling finance and insurance programs, customer closings, and funding activities.

The position coordinates sales paperwork and data entry, handles department funds and end-of-day closing activities, and maintains sales, finance, and commission records. It also manages manufacturer documentation and warranty registration, title and registration paperwork, office supplies, customer files, calls, and other clerical tasks. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and recommendations on work procedures, policies, and practices.

Requirements

• High school education or equivalent experience.
• Must be at least 21 years old.
• Ability to calculate figures, make change for customers, and calculate percentages.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Clerical and data-entry skills; marine or automotive industry experience is preferred.
• Good organizational abilities.
• Attention to detail.

Nice To Haves

• Clerical or data-entry experience within the marine or automotive industry.

Responsibilities

• Support a strong commitment to world-class customer service and provide customers with a pleasant, productive shopping experience.
• Assist the Business/Sales Manager or, in their absence, the Boat Manager in selling finance and insurance programs to increase dealer revenues.
• Conduct or assist with customer closings and funding activities.
• Coordinate paperwork for sales, including creating and finalizing quotes in IDS, printing closing documents, entering customer deposits in IDS, and maintaining sales, finance, and commission logs.
• Account for money received in the department and ensure its safekeeping.
• Perform end-of-day closing activities, including till reconciliation, batch detail reports, Daily Cash Reports, and bank deposit slip preparation.
• Enter sale-related activities into IDS and post deals accurately within 24 hours of delivery.
• Process and safeguard MSOs, record their receipt in IDS, maintain an organized filing system, and complete affidavits to request duplicate MSOs when needed.
• Answer multi-line phones promptly and professionally, direct calls to the appropriate associate or department, and take accurate messages when needed.
• Maintain inventory of office supplies, including state and local title and registration paperwork, and order supplies in a timely manner.
• Complete and file required title work and associated documentation.
• Prepare check requests as needed.
• Maintain manufacturer documentation and register warranties for products sold within manufacturers’ specified timeframes.
• Perform other clerical duties as required, including sending faxes and preparing and maintaining files.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED