USA - Boarding Agent, Maritime Ship Agent

ISS Group Holdings Limited•Nederland, TX

About The Position

The Operations Representative (Boarding Agent), under the direction of the Operations Manager, provides logistics services to principals to support the safe and smooth turnaround of appointed vessels within the port office’s jurisdiction. The role manages vessel requirements, procures relevant vendor services, and boards vessels as required. It contributes to safe, efficient, customer-focused operations in compliance with maritime regulations and company standards, exercising discretion and independent judgment on significant operational matters affecting the business and customers. The position performs office and non-manual work supporting Inchcape’s 24-hour-a-day, seven-days-a-week on-call service commitments to its principals. Agents travel among port and terminal locations and surrounding areas, and must have reliable transportation, a valid state driver’s license, and vehicle insurance. A TWIC must be held or obtained within 30 days of appointment and maintained throughout employment.

Requirements

High school diploma or GED equivalent.
Foundational knowledge of port operations and port agency services.
Ability to work independently with limited supervision, multitask, show initiative, and exercise independent judgment within established systems and procedures.
Organizational and time-management skills, including prioritization, attention to detail, and results orientation.
Strong accuracy and attention to detail.
Excellent customer service and communication skills, including verbal and listening skills.
Ability to board vessels via gangway or pilot ladder alongside a berth and over open water.
Ability to climb, ascend, and descend ladders, stairs, and ramps using feet and legs and/or hands and arms.
Ability to lift and carry 50 pounds.
Ability to work in indoor and outdoor environmental conditions, including cold, heat, wind, rain, and snow.
Advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
Eligibility to work in the United States.
Reliable transportation, a valid unexpired state driver’s license, and vehicle insurance coverage.
Must possess a Transportation Worker Identification Credential (TWIC) or obtain one within 30 days of appointment and maintain it for the duration of employment.

Nice To Haves

Associate degree in Maritime Transportation or a related major from a public or accredited private academic institution.
Prior experience in the marine agency field; desired but not required.
Transitioning military personnel and veterans are encouraged to apply.

Responsibilities

Provide logistics services to principals to support the safe and smooth turnaround of appointed vessels within the port office’s jurisdiction.
Manage vessel requirements and procure relevant vendor services.
Board vessels as required.
Deliver safe, efficient, customer-focused operations in compliance with maritime regulations and company standards.
Support the company’s 24/7 on-call services to its principals.
Travel to port and terminal locations and surrounding areas.