USA - Boarding Agent, Maritime Ship Agent

ISS Group Holdings Limited • Fort Lauderdale, FL

7d

About The Position

The Operations Representative (Boarding Agent), under the direction of the Operations Manager, provides logistics services to principals to ensure the safe and smooth turnaround of appointed vessels within the port office’s jurisdiction. The role manages vessel requirements, procures relevant vendor services, and boards vessels as required. It is responsible for safe, efficient, customer-focused operations in compliance with maritime regulations and company standards, and involves discretion and independent judgment on operational matters significant to the business and its customers. The position performs office and non-manual work supporting Inchcape’s 24-hours-a-day, 7-days-a-week on-call service commitments to its principals.

Agents travel among designated port and terminal locations and surrounding areas, and may board vessels via gangway or pilot ladder alongside a berth or over open water. The work may involve climbing ladders, stairs, and ramps, carrying loads, and exposure to varied indoor and outdoor weather conditions. The position requires a valid state driver’s license, reliable personal transportation, and vehicle insurance. A TWIC must be held or obtained within 30 days of appointment and maintained throughout employment.

Inchcape describes its workplace as inclusive and collaborative, with flexibility in how work is performed. The company emphasizes employee welfare, training, expertise, and opportunities for career growth.

Requirements

• High school diploma or GED equivalent.
• Eligibility to work in the United States.
• Foundational knowledge of port operations and port agency services.
• Ability to work independently with limited supervision, multitask, take initiative, and exercise independent judgment within established systems and procedures.
• Organizational and time-management skills, including the ability to prioritize; detail orientation and results-driven approach.
• High attention to detail and accuracy.
• Excellent customer service and communication skills, including verbal and listening skills.
• Ability to board vessels via gangway and/or pilot ladder alongside a berth and over open water.
• Ability to climb, ascend, and descend ladders, stairs, and ramps using feet and legs and/or hands and arms.
• Ability to lift and carry 50 pounds.
• Ability to work in indoor and outdoor environmental conditions, including cold, heat, wind, rain, and snow.
• Advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
• Reliable personal transportation, a valid unexpired state driver’s license, and vehicle insurance coverage.
• Must undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC; the TWIC must be obtained within 30 days of appointment and maintained for the duration of employment.

Nice To Haves

• Associate degree in Maritime Transportation or a related major from a public or accredited private academic institution.
• Prior experience in the marine agency field; desired but not required.
• Transitioning military personnel and veterans are encouraged to apply.

Responsibilities

• Provide logistics services to principals to support the safe and smooth turnaround of appointed vessels within the port office’s jurisdiction.
• Manage vessel requirements and procure relevant vendor services.
• Board vessels as required.
• Deliver safe, efficient, and customer-focused operations in compliance with maritime regulations and company standards.
• Exercise discretion and independent judgment on operational matters significant to the business and its customers.
• Support Inchcape’s 24-hours-a-day, 7-days-a-week on-call service commitments to its principals.
• Travel among designated port and terminal locations and surrounding areas.

Benefits

• Health and financial benefits.
• Tuition assistance.
• Employee resource groups.
• Collaborative workspaces; some offices welcome dogs.
• Company-sponsored events throughout the year.
• Generous time off and paid holidays, including three weeks’ vacation immediately upon hire, 10 days of personal/sick time, and 12 paid holidays.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Performance and recognition through merit increases and milestone rewards.
• Career growth and promotion opportunities, including developing and hiring from within.
• Flexible work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED