USA - Boarding Agent, Maritime Ship Agent

ISS Group Holdings Limited • Fort Lauderdale, FL

9d

About The Position

The Operations Representative (Boarding Agent), under the direction of the Operations Manager, provides logistics services to principals to support the safe and smooth turnaround of appointed vessels within the port office’s jurisdiction. The role manages vessel requirements, procures relevant vendor services, and boards vessels as needed. It contributes to safe, efficient, customer-focused operations in compliance with maritime regulations and company standards, exercising discretion and independent judgment on significant operational matters.

This is office and non-manual work supporting Inchcape’s 24-hours-a-day, 7-days-a-week on-call service commitments to its principals. Agents travel around assigned port and terminal locations and surrounding areas. Vessel boarding may involve gangways or pilot ladders alongside a berth or over open water. The role operates in varying indoor and outdoor conditions, including cold, heat, wind, rain, and snow.

Requirements

• High school diploma or GED equivalent required.
• Foundational knowledge of port operations and port agency services.
• Ability to work independently with limited supervision, multitask, show initiative, and exercise judgment within established systems and procedures.
• Organizational and time-management skills, including the ability to prioritize, attention to detail, and a results-driven approach.
• High level of accuracy.
• Excellent customer service and communication skills, including verbal and listening skills.
• Ability to board vessels via gangway and/or pilot ladder alongside a berth and over open water.
• Ability to climb, ascend, and descend ladders, stairs, and ramps using feet and legs and/or hands and arms.
• Ability to lift and carry 50 pounds.
• Ability to work in inside and outside environmental conditions, including cold, heat, wind, rain, and snow.
• Advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
• Eligibility to work in the United States.
• Must have reliable personal transportation, a valid, unexpired state driver’s license, and vehicle insurance coverage.
• Must obtain a Transportation Worker Identification Credential (TWIC) within 30 days of appointment or already possess one, and maintain it throughout employment.

Nice To Haves

• Associate degree in Maritime Transportation or a related major from a public or accredited private academic institution.
• Prior experience in the marine agency field.

Responsibilities

• Provide logistics services to principals to support the safe and smooth turnaround of appointed vessels within the port office’s jurisdiction.
• Manage vessel requirements and procure relevant vendor services.
• Undertake vessel boarding as required.
• Support the company’s 24/7 on-call services for its principals.
• Exercise discretion and independent judgment on operational matters of significance to the business and customers.
• Travel to port and terminal locations and surrounding areas.

Benefits

• Health and financial benefits.
• Tuition assistance.
• Employee resource groups.
• Collaborative workspaces; some offices welcome dogs.
• Three weeks’ vacation immediately upon hire.
• 10 days of personal/sick time.
• 12 paid holidays.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Merit increases and recognition for achieving success and reaching milestones.
• Career growth and promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED