BMW Technician

Hendrick Automotive Group•Austin, TX

9d•Onsite

About The Position

The BMW Technician identifies necessary vehicle service and performs repair, service, and maintenance work. The role examines customer vehicles, determines needed repairs and maintenance, estimates repair costs, requests necessary parts, performs and documents services, and follows dealership and manufacturer service guidelines. The technician is expected to work efficiently, use available technology to enhance the customer experience, maintain company customer-service standards, keep an organized, clean, and safe work area, participate in required training, accurately record hours worked, and comply with company policies and all applicable safety rules. This position has no direct supervisory responsibilities. Other duties may be assigned. The work is performed primarily in the service area and involves moving around vehicles, working in various physical positions, and safely operating power tools and test equipment. The employee may be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions, and frequently interacts with customers, service advisors, and the service manager. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and holidays. The role requires thorough knowledge of automotive parts and systems, demonstrable mechanical skills and knowledge, and technical training or commensurate technical experience. The listed desired qualifications include a high school diploma, automotive field experience, and five or more years of work experience. Required credentials and training include a valid driver’s license, manufacturer technician certification, a state inspection/emissions license where required by the state, applicable manufacturer fundamental training and/or NAPA training provided by HAG, meeting or exceeding manufacturer requirements for ASE tests, and completed manufacturer training for warranty repairs and recalls on most vehicles, pre-delivery inspections, maintenance, and minor repairs. Candidates must be able to understand and follow instructions and technical manuals, communicate effectively with customers and company personnel, read and comprehend written materials, perform basic arithmetic, and use a basic computer timekeeping system while learning the parts inventory and ordering system. Physical demands include lifting up to 50 pounds and regularly talking, hearing, standing, walking, using hands to handle or feel, reaching, and stooping, kneeling, crouching, or crawling. Employees are expected to demonstrate the company’s core values: servant leadership; teamwork through trust and respect; integrity; commitment to customer enthusiasm; passion for winning; accountability at all levels; and commitment to continuous improvement.

Requirements

High school diploma is listed as desired.
Automotive field of study/work experience is listed as desired.
Five or more years of work experience is listed as desired.
Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience.
Valid driver’s license.
Certified/senior technician with the respective manufacturer.
State inspection/emissions license required by the state.
All required manufacturer fundamental training and/or NAPA training provided by HAG.
Meet and/or exceed manufacturer requirements for ASE tests.
Completed manufacturer training to perform warranty repairs and recalls on most vehicles, pre-delivery inspections, maintenance, and minor repairs.
Basic computer skills to use the timekeeping system, with ability to learn the parts department computer inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding, handle standardized situations, and understand and follow technical manuals.
Ability to lift up to 50 pounds and perform the physical activities described in the posting.
Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.

Responsibilities

Examine customer vehicles.
Identify necessary vehicle repairs and maintenance.
Estimate the cost of repairs.
Perform vehicle repairs and maintenance.
Document services performed.
Perform services efficiently and according to dealership guidelines.
Follow dealership and manufacturer service guidelines.
Request necessary parts.
Use available technologies to enhance the customer experience.
Maintain customer satisfaction index (CSI) at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow safeguards rules and regulations.
Demonstrate the company’s core values.
Comply with company policies and procedures.
Observe applicable federal, state, local, and company safety rules and regulations.
Perform other duties as assigned.