BMW Genius - Product Specialist

Hendrick Automotive Group•McKinney, TX

2d•Onsite

About The Position

Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process. This role involves educating customers on current product line options, basic product specifications, and optional equipment. The BMW Genius will also conduct test drives, facility tours, and training classes for current customers on technology. The position requires working closely with and supporting the sales team, maintaining customer satisfaction at or above company standards, and ensuring a safe and organized work area.

Requirements

High School Diploma
Automotive field of study/work experience
Up to 3 years of work experience
Previous sales and/or customer service experience desired
Advanced technology skills
Valid Driver’s License
Basic Computer skills to utilize timekeeping system
Ability to learn web based applications for customer management
Ability to understand and follow instructions
Ability to communicate effectively with customers and company personnel
Ability to read and comprehend instructions, correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers and other employees
Ability to add, subtract, multiply and divide
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations

Nice To Haves

Automobile Salesperson License

Responsibilities

Greets customer and determines make, type, and quality of vehicle desired
Educates customer on current product line options and basic product specifications
Provide product information (brochures) for customers when requested
Demonstrate vehicle features and technology features to customer
Educate customer on optional equipment available for purchase
Answers questions about the vehicle, technology, and features
Conducts test drives
Conducts facility tours (service, parts)
Conduct training classes for current customers on technology
Provides assistance to customers as needed
Works closely with salesperson
Supports sales team as needed
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Other duties as assigned