BMW Flat Rate Technician
Hoffman Auto Group•Waterbury, CT
•$25 - $45
About The Position
The BMW Flat Rate Technician repairs vehicles safely, efficiently, and ethically, with customer satisfaction as the first priority. The role requires maintaining relevant certifications and up-to-date knowledge of manufacturer technical information, diagnosing customer-reported issues, completing authorized repairs, and documenting work according to department requirements. Technicians are also expected to meet production-based flat-rate metrics and support the development of less experienced technicians.
Requirements
- High school diploma.
- Valid driver's license.
- Ability to lift 50 pounds.
- Effective oral, written, and listening communication skills.
- Ability to work well with customers, promote a positive company image, and strive to resolve customer issues.
- Ability to adapt to and embrace change with an internal- and external-customer-centric mindset.
- Commitment to advocating for teammates and advancing technology.
Nice To Haves
- One to two years of experience in a customer-service-oriented environment preferred.
Responsibilities
- Maintain ASE and/or manufacturer-required certifications and stay current with manufacturer technical data and service bulletins.
- Comply with applicable safety and OSHA regulations.
- Read and understand customer complaints, diagnose issues, and advise on findings.
- Complete authorized repairs in accordance with manufacturer and company policies.
- Return warranty parts to the parts department and road test vehicles as needed to verify repairs.
- Document repairs using internet-based tools and physical Repair Order documentation as required.
- Meet flat-rate hour production-based metrics set by management.
- Act as a leader, mentor, and trainer to Technician, Lube Technician, and Apprentice Technician employees.
Benefits
- Medical, dental, and vision coverage.
- Short- and long-term disability coverage.
- Basic and supplemental life insurance.
- 401(k) retirement savings plan with company match.
- Tuition reimbursement.
- Loan reimbursement.
- Charity gift donation matching.
- Professional development opportunities through Hoffman University.
- Unlimited tool reimbursement for technicians.
- Dedicated technician training program to develop skills and test for certifications.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
